Job Title & Specialty Area: Security
Department: Security
Location: Dallas
Shift: 12 hour shifts working Week Days, Week Nights, Weekend Days, or Weekend Nights Available
Job Type: Onsite
Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
This job is responsible for patrolling the hospital to provide a safe and healthy environment for patients, family, and employees. This position is responsible for maintaining a positive working relationship with Children's Health System of Texas employees, various agencies and the public in order to carry out the proper communications and procedures in an effective and professional manner.
Responsibilities:

• Patrol hospital facility internally and externally, enforcing the policies, rules, and regulations of the hospital; give directions and information throughout the hospital and assist with security problems
• Ensure that all hospital entrance and exit doors are secure
• Ensure all personnel entering the complex or building on campus are properly identified
• Write reports on incidents occurring on campus property
• Report all irregularities, emergencies, or suspicious activity to the appropriate party
• Respond and assist to security concerns from personnel, visitors, and patient families on any or all Children’s Health System of Texas properties
• Hear and respond to audible emergency alarms and instructions transmitted on the public safety radio
• Respond audibly to public inquiries and transmit clearly over a public safety radio
• Provide occasional personal escort services to students, staff, faculty or visitors
• Provide motorist assistance when needed or requested
• Stand for long periods of time
• Assignments are subject to change at any time depending on the needs of the department
• Perform other duties and special projects as assigned

This is a full-time position.
You may be required to float occasionally to other Children's Health locations including Dallas, Plano and THD Clinics.( s Start time hours can be discussed during interviews)
WORK EXPERIENCE

• At least 1 year related experience (i.e. Customer service, healthcare, hospitality, security, law enforcement or military.) Req

EDUCATION

• High school diploma or equivalent Req

LICENSES AND CERTIFICATIONS

• Texas Department of Public Safety – Texas Private Security Bureau Registration - Non Commissioned Security Officer training and certification within 6 months of employment. Req
• Valid, current Texas Department of Public Safety Driver's License upon employment Req
• Pediatric Prevention and Management of Aggressive Behavior (PPMAB) training and renewed according to standard 60 Days, Req
• Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements
• 60 Days, Req
• Basic Level Certification (CHSO) obtained through International Association for Healthcare Security and Safety organization. Effective 11/13/2020 new employees must obtain this certification within 180 days of hire. Existing employees must obtain this certification by 6/1/2021. 180 Days Req

JOB PROFILE

• Has established skills to perform a range of day-to-day activities
• Understands how own duties relate to others in the team and has an awareness of how the team integrates with others
• Manages own workload by applying an understanding of team priorities; may provide assistance to less experienced colleagues
• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
• Impacts own team through the quality of the service or information provided; Follows standardized procedures and practices and receives regular but moderate supervision and guidance
• Uses foundational communication skills to exchange straightforward information

MANAGEMENT SKILLS

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
• Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
• Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Effectively manage one's time and resources to ensure that work is completed efficiently.
• Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
• Assimilate and apply new job-related information in a timely manner.
• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement