Salary: $39,624.00 - $52,596.00 Annually
Location : Shoreline Community College, WA
Job Type: Classified Staff
Job Number: CSS2SSS24
Department: Student Support Services
Opening Date: 05/08/2024
Job Summary

Date of First Consideration: June 2, 2024
* Applications received by the date of consideration will have priority in the review process, noting the position will remain open until a final hire is made in the event a return for review of late applications is needed.

Welcome! Learn More AND

Student Support Programs includes the Career Center, Counseling Center & Human Development, Athletics & Physical Education, Student Life, Residential Life, Assessment & Testing Center (ATC), Community Employment Program (CEP), and Veteran & Military Student Services (VMSS).

Under the general supervision of the Dean of Student Support Services, the Customer Service Specialist 2 (CSS2) provides front desk reception and support for the following units within the division: Counseling, Veteran & Military Student Services (VMSS), Running Start, and Student Accessibility Services (SAS). The CSS2 is responsible for representing the designated programs and services to students, staff, and/or members of the public by providing program information and processes through a variety of electronic or verbal inquires. This position is also responsible for providing administrative, fiscal, and programmatic support to the Dean and areas as assigned.

Essential Job Duties:

• Staff the Counseling Center front desk, while also providing program information, resources and procedures for assigned units.
• Answer phone calls/emails, schedule appointments, maintain unit calendars and files.
• Respond to inquiries regarding unit/program rules, regulations, policies, laws, etc.
• Act as liaison between individuals/unit in support of wrap-around student support.
• Ensure the timely connection of students in crisis to existing supports and resources.
• Maintain confidentiality within legal guidelines for those seeking/accessing counseling.
• Within existing procedures, complete Human Development course construction.
• Establish/maintain complex databases or manual file system(s), ensure accuracy of data.
• Compile and produce reports, forms, and documents such as tenure reports, quarterly course schedules, student forms, etc.
• Track/manage expenses within designated budgets through ongoing reconciliation.
• Provide office support, such as purchasing and travel, and assist with exam proctoring.
• Direct/schedule work study students and other assigned hourly staff in support of program functions.

Qualifications

REQUIRED EDUCATION & EXPERIENCE:

• Associate's degree AND two (2) years of experience providing assistance to clients/customers regarding inquiries, complaints, or problems OR
• Bachelor's degree OR
• Equivalent experience providing assistance to clients/customers regarding inquires, complaints, or problems.

KNOWLEDGE OF:

• Microsoft Office Access, Excel, Outlook, PowerPoint, Teams, and Word programs
• Electronic data record systems such as ctcLink, Accessible Information Management (AIM), Starfish, or similar
• Family Education Rights & Privacy Act (FERPA)
• Automated tracking systems and manual and electronic filing systems entry and maintenance

SKILL IN:

• Fostering a climate of equity/belonging through multicultural awareness and responsiveness.
• Time management, organization, and ability to meet competing deadlines/priorities.
• Effective customer service, ability to engage in and de-escalate difficult situations.
• Entering and/or retrieving data accurately in computerized record keeping systems.
• Developing, maintaining, and ensuring the confidentiality of student files and program data.
• Handling difficult and sensitive situations, using independent judgment within College/legal guidelines.
• Writing/editing/proofreading clear and concise materials resulting in effective oral and written communication with individuals inside and/or outside of the College.
• Establishing/maintaining effective working relationships at all organizational levels.
• Ability to work with a diverse group of students, staff, and the public in a friendly, courteous, and helpful manner.

Conditions of Employment

PHYSICAL WORK ENVIRONMENT:
The College is currently providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus, ability to communicate in person or through appropriate means. Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.
TERMS OF EMPLOYMENT/SALARY:
This position is allocated to pay range 37, under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works 40 hours per week, with schedule dependent upon department needs. Hiring of this position is contingent on available funding as determined by the College President.

OTHER CONDITIONS:
Shoreline Community College is committed to providing equal opportunity in education and employment for all students, employees, and applicants, and does not allow discrimination or harassment on the basis of race or ethnicity, color, national origin, age, sex, sexual orientation, gender identity, marital status, creed, religion, status as an honorably discharged veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. For our full non-discrimination statement and contact information, visit:
Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact the Office of Human Resources at 206-546-4769 or hr@shoreline.edu.

In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire. Other conditions that may apply will be detailed upon the offer of employment. This position is overtime eligible.

In accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment.

This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees - Higher Education Community College Coalition.
Required Materials

To be considered for this position, please submit the following:

• NEOGOV online profile, application, and supplemental question(s)
• Cover letter describing relevant knowledge,?skills, and?characteristics that align with the needs of the position
• Current resume

Applicants considered for positions at the College may be required to submit to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment, but will be considered in determining the applicant' suitability for the positions.
Please Note : Once application materials have been submitted, you may not modify the application.

*Community Standard Statement
"Injustice anywhere is a threat to justice everywhere. We are caught in an inescapable network of mutuality, tied in a single garment of destiny. Whatever affects one directly, affects all indirectly ..."
Rev. Dr. Martin Luther King, Jr.

Shoreline Community College is a place for students, employees, and the community to pursue excellence in education in an environment dedicated to equity, inclusiveness, and self-reflection. We value respectful, dynamic interactions and lively discussion. We strive to create an environment where everyone is supported and valued. Shoreline Community College does not tolerate hateful, violent, or discriminatory actions that target any person or group based on their beliefs, customs, identity, or affiliations. When one of us is diminished, all of us are diminished.
ADMINISTRATIVE EXEMPT, CLASSIFIED, AND FULL-TIME FACULTY POSITIONS
*See bottom for Part-Time Faculty Benefits Information
Comprehensive Benefits Packages

• Health, Dental, and Vision Insurance
• Life Insurance
• Long-term Disability Insurance
• Retirement Plan
• Employee Assistance Program
• Optional Flexible Medical Spending Account (FSA)
• Optional Dependent Care Assistance Program (DCAP)
• Optional SRA Tax Annuities
• Optional Deferred Compensation Plan
• Optional Home/Auto Insurance with Liberty Mutual
• Optional Credit Union participation
• Optional GET (Guaranteed Education Tuition) Program
• Tuition Waiver
• Various Professional Development & Wellness Programs

Health Insurance
Employee premiums for health insurance range depending on the plan and dependents covered.

• Two options for standard managed-care plans
• One value managed-care plan
• Three preferred provider options
• Two CDHP options

Dental Insurance
Employees have three dental plans to choose from.

• Two managed-care dental plan
• One preferred provider dental plan

Life Insurance
Life Insurance overview:

• $35,000 basic coverage and $5,000 accidental death and dismemberment coverage at no cost to the employee
• Optional coverage for spouse, children, supplemental, optional, and additional accidental death and dismemberment coverage - all at additional cost to the employee

Long-term Disability Insurance
Long-term Disability Insurance overview:

• Basic Coverage: 90 day waiting period, $240 per month maximum
• Optional Coverage: 90 day waiting period, 60% of gross pay - tax free (retirement plan still continues)

Retirement Plans

• Public Employees Retirement System Plan 2 or Plan 3. Classified and civil service positions eligible to participate.
• Teacher's Retirement System (TRS) - Plan 3. Available for those who have been enrolled and vested in the past
• State Board Retirement Plan administered through TIAA-CREF - full time faculty and administrative/exempt positions eligible to participate.

The Public Employees Benefits Board (PEBB) manages health, dental, life, and long term disability insurance. The Washington State Department of Enterprise Services administers Shoreline's Employee Assistance Program (EAP).
PART-TIME FACULTY POSITIONS
A part time faculty member becomes eligible for benefits at the beginning of the second consecutive quarter of half time or more employment at one or more Washington state institutions of higher education. Spring and fall quarters are considered consecutive quarters for benefits eligibility. Half time is determined based on each institution's definition of full time.
A part time faculty member must qualify each quarter they teach to maintain eligibility. Once eligible, part time faculty will be notified of their benefit and retirement options.
01

This position often serves students who are highly distressed or in crisis. Please provide describe your experience working in a similar scenario and the skills/techniques employed to support their needs.
02

How has your experience/training prepared you to support the needs of students with varying backgrounds, skills, and abilities in their pursuit of educational opportunities?
Required Question