10 IT Support Specialist II Jobs in Seattle, WA
Rover is Hiring an IT Support Specialist II Near Seattle, WA
- Ensure Help Desk SLAs and ticket volumes are honored
- Answer, prioritize and resolve incoming Help Desk incidents/requests while providing an outstanding customer experience
- Provide on-site support from our downtown Seattle office, with the option for some flexible work from home on a weekly rotation with other team members.
- Provide software support, e.g. user account management, troubleshooting, installation and configuration
- Provide hardware support, e.g. laptop provisioning/deprovisioning, break/fix for laptops, A/V equipment, and copiers
- Handle onboard/off-boarding tasks for employee lifecycle
- Build and maintain internal team documentation
- Participate on special IT projects and initiatives
- Act as a resource to junior technicians for incident handling, escalations, and issue collaboration
- 3 years of corporate IT Help Desk experience
- Experience providing hardware and software support primarily on Macs and some Windows laptops
- Extensive experience administering user accounts in corporate applications such as Okta, Zendesk, Google, and Atlassian products
- Experience problem solving basic LAN/WAN networking issues, e.g. DHCP/DNS protocols, VPN configurations and wireless performance issues
- Experience using an IT service management system to manage your work, e.g. Jira Service Management
- Experience with the IT tasks associated with on/off-boarding employees/non-employees
- Ability to be self-directed and work independently as a member of a team
- Expertise handling new problems and making decisions on the fly based on the situational context
- Strong attention to detail and precision in following processes
- Ability to occasionally work evenings or weekends and lift up to 10 pounds
- Nice to have:
- Experience working in a cloud-first environment
- Experience supporting IT General Controls (ITGC) initiatives related to SOX, PCI, CCPA and/or GDPR regulations
- Knowledge of Linux, iOS or Android troubleshooting
- Qualified for the position and your values align with Rover's Core Values
- A fast learner that can quickly pick up new technologies
- An excellent support specialist who wants to get even better
- A superb communicator
- Good at embracing a problem, but also knows when to seek help
- A hard worker, but knows how to have tons of fun while doing it!
- Eager to improve processes and seek out solutions to team pain-points
- Competitive compensation
- Competitive benefits package, including medical, dental, and vision insurance
- 401k Match
- 4 weeks of PTO
- Commuter benefits
- Bring your dog to work
- Pet benefits, including $1000 toward adopting your first dog or cat
- Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly
- Regular team activities performed in person and virtually
- In the greater Seattle area the hourly rate range is $37.02- 47.71 per hour.
- The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process.
Job Summary
Full Time
Civic & Environmental Advocacy
$55k-68k (estimate)
05/26/2024
07/25/2024
SEATTLE, WA
100 - 200
2000
AARON EASTERLY
<$5M
Civic & Environmental Advocacy
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The job skills required for IT Support Specialist II include Troubleshooting, Help Desk, IT Support, Problem Solving, Networking, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist II positions, which can be used as a reference in future career path planning. As an IT Support Specialist II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist II. You can explore the career advancement for an IT Support Specialist II below and select your interested title to get hiring information.
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