Primary Duties and Responsibilities

• Co-creates with the Operator the long-term vision for profitability, sales and growth
• Leading and overseeing the coordination of all aspects of restaurant operations
• Ensures customer satisfaction at all times
• Engages in immediate problem resolution and short-term plans to correct critical issues
• Drives financial performance and provides feedback to leadership and suggest operational actions required to achieve financial targets
• manages the budgeting, forecasting, and financial analysis for the restaurant: establish and post daily sales goals to the team, tracks and charts sales, labor and productivity of each day-part daily, reviews the IPO and works with Operator to improve where needed, establish project budgets to assist managers with proper decision making.
• maintains cashier accountability log and daily cashier reports
• monitor food cost and manage waste
• promotes unity among all team members and leadership through effective and timely communication.
• coaches and mentors team members.
• prepares leaders to speak intelligently about processes, best practices, and the business
• analyzes quarterly CEM reports
• Drives continuous improvement

Benchmarks & Accomplishments

• certification in all pathway modules
• create a culture of care through winning hearts for guests and team members
• ServSafe manager certified

Leadership Skills

• Must possess leadership traits that Chick-fil-A seeks in future Operators.
• character-aligns with Chick-fil-A values
• chemistry-relationship builder, coaches others to perform
• competency-results oriented, systems thinker, quick study
• servant leader, team oriented with a passion for people and world class service
• possesses the ability to drive and manage change