As an assistant to our Catering Director, here are the Key Results we are looking for:

1) Effectively Execute Every Catering Order with Excellence

2) Be an ambassador for the Chick-fil-A culture with every interaction

1) Effectively Execute Every Catering Order with Excellence

Fulfill every catering order with the Chick-fil-A standard of operational excellence: taste, order accuracy, timeliness, attentive & courteous service. Responsibilities include:

● Once a catering order has been received, coordinate with the Kitchen Manager on fulfilment

● Complete all set-up and preparation for each catering order: boxes, utensils, sauces, bags, etc.

● Have the TMS bags ready for kitchen to load

● Deliver catering orders on time

● Complete all the set-up on site for the Guest

● Put all catering related items away upon return to the store

● Cash out the catering order upon delivery

● Keep inventory of catering supplies and inform our Inventory Manager of ordering needs

● Create any systems or processes to improve our catering service

● Make necessary decisions to honor our commitment to our Guests

Measureable or Identifiable Goals:

● Catering orders are delivered or ready on-time and accurately fulfilled

● Catering fulfilment is so organized that “very few balls are dropped”

• Kitchen stays informed and involved in catering preparation and fulfillment

2) Be an ambassador for the Chick-fil-A culture with every interaction

Whether interacting internally with CFA Team Members, or externally with our Guests, foster and protect our reputation for remarkable service.

● Practice the “Core 4” always

● Remain attentive and courteous with our Guests

● Look for opportunities to deliver 2nd Mile Service

● Resolve Guest concerns, complaints or issues promptly, competently and courteously

● Work with the kitchen team to positively resolve any operational issues

Measureable or Identifiable Goals:

• Our catering guests become raving fans: bringing us repeat business and voluntarily giving us referrals

Who best serves as a Catering Coordinator? Someone who:

✓ Is highly organized

✓ Has a strong sense of ownership

✓ Follows through on a task to completion

✓ Pays attention to the details

✓ Takes initiative

✓ Is a problem solver

✓ Likes to interact with people

✓ Is personable

✓ Can provide competent, professional and remarkable guest service

• Is physically able to manage the set-up and delivery of catering order