At Chick-fil-A, the Team Lead role is more than just a job… it's an opportunity. Team Leaders (TL) are the Aces among all team members and are responsible for shift management; running shift operations as well as overseeing team member efforts and activities in order to achieve desired goals. Team Leaders ensure operational excellence throughout the restaurant by directing Team Members to perform their checklists and other tasks at ever-increasing levels of proficiency and efficiency. They also guarantee that every team member is demonstrating Remarkable Experiences all day, every day. Team Leaders create the daily setup sheet, define team member placement, and ensure all team members are completing assigned responsibilities per the positional checklists. Leads are responsible for ensuring an exceptionally smooth, highly efficient shift.

Required Qualifications:

• Be of Strong Values, Ethics, & Integrity
• Previous leadership experience with solid employment longevity
• Proven excellence in carrying out duties and responsibilities
• Driven, results oriented, highly knowledgeable CFA Strategies
• Not known to be timid, nervous, quiet, or slow to act
• Known for taking action, building consensus, influential, & purposeful

Schedule Requirements:

• 35 hours > per week
• Three (4) > Days per week

Pay Range: $14.00 -$15

Duties and Responsibilities:

• Execute Operational Excellence – O/E
• Speed of Service, Accuracy of Order
• Attentive & Courteous Customer Service
• Taste and Quality of All Food
• Drive Second Mile Service – 2MS
• Go Beyond Everyday Expectations
• Deliver WOW Experiences to all Guests
• Ensure All Standards and Processes are Achieved by All Team Members
• Direct team efforts in order to achieve company goals (ROE, CEM, Sales, Profit)
• Take Ownership for Assigned Responsibilities; Hold Team Accountable for theirs
• Create Setup Sheet and Assign Shift Duties
• Manage Team Member Breaks
• Verify Team Members Complete assigned Positional Checklists
• Ensure Team Members are Completing Assigned Ownership of Set Tasks
• Drive Team Members to Maintain an Exceptionally Clean Restaurant
• Develop a Team mindset with others to Focus on Excellence; gather the team’s input
• Operate cash register, tray/bag orders, drive thru headset, dining room cleaning/host
• Enthusiastically and optimistically lead all team members
• Display a continuous positive attitude with both guests and team members
• Live out CFA customer service behaviors to customers and employees
• Conduct Shift Huddles – Constantly Assess and Communicate Shift Efforts
• Enforce CFA, Inc grooming standards among Team Members
• Treat everyone with a positive attitude of honor, dignity, and respect all day, every day
• Be an Advocate for your team and shift
• Be purposeful that you and other employees are living out the Create Raving Fan Strategy, which includes;
• Providing consistent Operational Excellence
• Energetically delivering guests a 2nd Mile Experience all day, every day
• Connecting with customers on a personal and relational level
• Properly manage assigned assets (equipment, cash, product, etc)
• Know all CFA product descriptions and know all ingredients in each item of the menu
• Ensure all Palm Coast CFA employees are in accordance with our Policy Handbook

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person