Role Summary

To help lead our team in enriching the lives of our guests by providing extraordinary experiences!

Thank you for your interest at a great career opportunity with Chick-fil-A! Here, you are taking the first step towards a very rewarding career. Every job at Chick-fil-A will prepare you to be the best you can be. That is our promise to you.

Here at Chick-fil-A, you'll have the opportunity to work closely with a highly motivated and driven Owner-Operator who is personally vested in your success.

Your Success is our Success!

We encourage you to fill out your application completely and let us know your availability. Add a cover letter to help us get your unique personality.

At Chick-fil-A we are always looking for leaders; not only are we looking for leaders, we are looking for leaders who have a passion for developing others. A team leader is a crucial part of our business, they are the face of the restaurant during their shift and are responsible for ensuring each guest that visits walks away having a remarkable experience.

This job opportunity is generally offered as a full-time position, however part-time availability will be considered for qualified applicants.

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager or restaurant assistant manager is very helpful to success in this role.

Benefits Include:
401(k) Retirement Plan
Free employee meals when on break
College Scholarships
All Chick-fil-A restaurants are closed on Sundays.

General Responsibilities

• Oversee a particular function of the restaurant (see below) while working your scheduled shift.
• Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
• Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
• Shift management – breaks, communication, call-off management, discipline, reward & recognition
• Consistently coach and mentor team members around TMDP and best practices.
• Empower, encourage and provide feedback to team members on a daily basis
• Ensure all team members on shift are aware of the plan for the day.
• Ensure store is neat, clean and organized at all times.
• Train team to present food to guests with neatness and attractiveness.
• Appropriately handle all customer issues and play a positive role in customer recovery.
• Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
• If closing, control pre-close functions while not compromising service and food quality standards.
• Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception
• Front of the House (FOH) – Responsible for all cash management duties. Count down registers, tracking cash and coupon accountability, change fund management, Daily Report.

Skills

• Outstanding communication skills
• Outgoing/friendly/patient
• Leader (track record of achievement)
• Desire for ongoing training/education
• Ability to work in a team environment
• Results-oriented
• Ability to make decisions quickly
• Ability to motivate others
• Proven history of consistently performing at a high level
• Competency in area of responsibility
• Lead the business to achieve labor/food cost targets and speed of service goals
• Anticipates problems before they happen
• Passion for operational excellence in everything you do
• Responsible for money, food, labor, and training systems

Thank you for you application! We look forward to reaching out to you.