Leader Job Description

Job or program: Leadership

Location: Chick-fil-A

Department: Human Resource Department

Leadership Expectations:

Our restaurant's leadership revolves around three fundamentals: Pursue Mastery, Own the Numbers & Help Others Win.

Pursue Mastery:

- Personal commitment to continuous learning, growth, and improvement.

- Proactive effort to foster a culture of mastery within the team.

- Encourage and support team members in their pursuit of excellence.

Own the Numbers:

- Responsible for measuring and monitoring performance metrics.

- Set specific goals aligned with business objectives.

- Influence team success by understanding and leveraging performance metrics.

Help Others Win:

- Adopt a coaching mindset to support and develop team members.

- Foster a collaborative environment where everyone contributes to team success.

- Hold the team and yourself accountable

- Find opportunities to coach, encourage, celebrate, and train team members.

Key Responsibilities:

- Welcome diverse perspectives and simplify work processes.

- Ensure clear understanding of roles and responsibilities within the restaurant.

- Prioritize cross-training to enhance team flexibility and efficiency.

- Communicate goals, expectations, and processes effectively to all stakeholders.

- Demonstrate leadership by embodying the principles of Pursue Mastery, Own the Numbers & Help Others Win.

- Dedicate oneself to the success of the team and achievement of goals through active participation and collaboration.

Core Values:

- Do the right thing, the right way, every time.

- Care for all (Balancing care for team while maintaining accountability & fostering strong relationships)

- Support guest-centric culture: the guest is always the priority.

- Embrace inventiveness

- Uphold a commitment to continuous improvement and excellence in all endeavors.

Qualifications:

- Demonstrated leadership experience in a restaurant or similar environment.

- Strong communication, coaching, and interpersonal skills.

- Proven track record of setting and achieving goals.

- Ability to thrive in a fast-paced, dynamic work environment.

- Commitment to personal and team growth and development.

Join Our Team:

If you are passionate about leadership, excellence, and teamwork, we invite you to join our restaurant leadership team. Together, we will pursue mastery, own the numbers, and help each other win as we strive for success and excellence in all aspects of our operation.