(PM) Front of House Manager - Job Description

At Chick-fil-A Beach & Hodges, we are Hospitality Professionals who love our jobs, the Chick-fil-A culture, the awesome food, and the opportunity to positively impact millions of guests per year!

Qualified candidates to join our team must possess, among many others, the following traits to be competitive in our selection process:

• A Heart for Service
• Honor, Dignity, & Respect to All
• Strong Interpersonal Skills
• Professionalism
• Altruism/Selflessness
• Punctuality
• Coachability
• Competitiveness
• Enthusiasm
• Reliability
• Self-Motivation
• Organization
• Ability to Multi-Task
• Strong Ethics
• Well-Versed
• Humility
• Eagerness to Learn
• Initiative
• Sense of Purpose Beyond Themselves
• Sincerity
• Great Stewardship
• Honesty

Our Team of Hospitality Professionals do everything with the Guest Experience as the top priority. We are a team who aims to be kind, compassionate, knowledgeable, experienced, leaders, visionaries, perpetual learners, competitive, good stewards, hardworking, self-disciplined, trustworthy, team players, secure, confident, humble, fun-loving, enthusiastic, positive, and responsive.

Front of House Manager - Role Summary

Work within the leadership teams in pursuit of excellence in FOH & Drive-Thru Operations. Specifically this role is an ambassador, leader and critical component in ensuring that Chick-fil-A is successful in the following areas:

• Front of House Operations
• Drive-Thru Operations
• Leadership and People Development
• Vision and Service Model compliance throughout all areas of oversight.

General Responsibilities:

• Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
• Maintain vision alignment with the Operator and the leadership team.
• Ensure stewardship systems are taking place throughout the restaurant.
• Develop Team Members in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.
• Oversee speed of service and completion of goals.
• Create, lead and implement systems that will be the standard in all areas through innovation and high performance teams throughout the restaurant.
• Be intentional in performing daily goal-setting and performance feedback to all Team Members on Chick-fil-A processes and procedures.

Skills:

• Strategic thinker, Goal-oriented, Tech-savvy
• Great communicator, both in handling difficult situations and a diverse team.
• Mature, dependable and results-oriented
• Ability to excel in a team environment
• Very detailed oriented & observant
• Professional marketing or communications experience
• Maintains a number of business and professional community contacts
• Self-starter, creative and flexible
• Good business sense, achiever
• Strong project/time management skills
• Proven history of consistently performing at a high level
• Unquestionable integrity and represents Chick-fil-A values well
• Passionate about building relationships with clients
• Servant spirit with strong sense of stewardship

Specific Experience:

• Required: High School Diploma or equivalent
• Required: Strong analytical and problem solving skills
• 1-3 years minimum management / leadership experience

Preferred qualifications:

• Bachelor's degree or above, preferably in a business or hospitality
• This person must be skilled in time management.
• This person must be self-directed and highly organized.
• This person must master all knowledge and skills of every position in Front of House / Drive-Thru.

Benefits Available:

• Closed Sundays
• Health Insurance Options
• Retirement Plan Available
• Uniforms Provided
• Premium Pay

THIS IS AN HOURLY PAID POSITION WITH POSSIBLE OVERTIME

APPLICANT MUST HAVE MONDAY THROUGH SATURDAY AVAILABILITY

REQUIREMENTS:

• Must be eligible to work in the United States
• Must have a source of reliable transportation
• Ability to handle all equipment, pans, pots, navigating shelving both high and low
• Reading, writing, and basic math and verbal communication skills required
• Must work well under pressure
• Works in hot, noisy and fast paced environment
• Mobility required during shifts
• Previous management experience required.