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Call Center Supervisor provides accurate and effective communication to multiple level personnel to provide direct service to the clients. This individual works rotating shift assignments in accordance with maintaining an operational 24-hour facility.
POSITION TITLE : Call Center Supervisor
LOCATION/DEPT : North & Central Illinois Division / Mobile Outreach - Homeless Services
REPORTS TO : Program Director
FLSA CATEGORY : Non-Exempt
STATUS TYPE : Full-Time
DEPARTMENT MISSION
To support the full mission of The Salvation Army by providing compassionate, professional service to individuals and families experiencing homelessness and seeking shelter services and other resources in a team-focused manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
EDUCATION/EXPERIENCE
COMPETENCIES
PHYSICAL DEMANDS/WORK ENVIRONMENT
Full Time
$49k-65k (estimate)
04/22/2024
05/08/2024
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
03/24/2022: Lompoc, CA
A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
04/07/2022: Sumter, SC
A Call Center Team Leader manages a team of call center employees at many levels.
04/18/2022: Miami, FL
A Call Center Manager leads a staff of call center support agents.
04/05/2022: Minneapolis, MN
A Call Center Manager also recruits and trains new employees and tracks their productivity.
01/21/2022: Passaic, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
01/31/2022: Allentown, PA
Exceptional Communication Skills.
04/02/2022: Brockton, MA
Excellent Problem-Solving Skills.
01/30/2022: El Paso, TX
Focus on Agent Engagement and Retention.
02/28/2022: Olympia, WA
Spend Five Minutes Reviewing Yesterday’s Calls.
03/22/2022: Helena, MT
Step 3: View the best colleges and universities for Call Center Supervisor.