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Chexology
Remote, NY | Full Time
$98k-130k (estimate)
5 Months Ago
Market Manager, Hotels & Resorts
Chexology Remote, NY
$98k-130k (estimate)
Full Time | IT Outsourcing & Consulting 5 Months Ago
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Chexology is Hiring a Remote Market Manager, Hotels & Resorts

Position: Market Manager, Hotels and Resorts
Pay Range: $50,000 - $85,000, plus equity and commission, pay is BOE 
Location: Remote, USA 
Reports to: Founder/CEO
Why we are hiring for this role:
As Chexology continues to flourish with a significant expansion in our product portfolio and client network, we're excited to embark on a new journey into the hotel sector with our cutting-edge innovations. To spearhead this venture effectively, we are seeking an individual with a strong background in Sales and Go-To-Market (GTM) strategy, specifically with experience in startup hotel technology. The GTM strategy is vital for successful market entry, particularly during the vital Minimum Viable Product (MVP) phase. The candidate for this sales-focused position should have the following qualifications:
  • Sales and GTM Strategy Expertise in Startup Hotel Tech: We need a professional who can create and implement an effective GTM strategy tailored to sales goals, with a deep understanding of the unique challenges and opportunities in the startup hotel technology sector. This includes identifying target customers and setting strategic pricing.
  • Market Insight and Analysis in Hotel Tech: The candidate should excel in market research within the hotel tech industry, capable of spotting opportunities, analyzing the competitive landscape, and staying informed about regulatory matters specific to this field.
  • Collaborative Skills with Cross-Functional Teams: It's crucial for this role to involve seamless integration with various departments, such as product development, sales, marketing, and customer support, to ensure a unified approach in GTM and sales strategies. 
  • Adaptability in a Dynamic Environment: Given the fast-paced and evolving nature of the hotel technology sector, the ability to swiftly adapt to market shifts and customer feedback is essential.
Responsibilities include, but are not limited to: 
Sourcing New Opportunities 25%: 
Source new partnering opportunities to advance goals and bring them forward to business leaders to ensure alignment 
  • Identify prospective clients using business directories, participation in organizations, trade shows, or conference attendance
  • Gather prospect information to help drive deals, including pain points, drivers, technology ecosystem, decision-makers, and budget
  • Develop relationships with buyers and operators to identify champions and cultivate referral networks
  • Create a systematic, process-driven approach to partner outreach and relationship management 
  • Identify and source partnership opportunities through inbound lead follow-up and outbound cold calls, emails, and client visits
New Deals and Growing Accounts 50%
Clearly articulate how Chexology can address pain points and meet specific new or existing client needs
  • Serve as a subject matter expert on our software products and solutions 
  • Answer client questions about the company, product, prices, and terms
  • Quote prices based on needs and expected usage
  • Describe and/or demo product features based on analyses of client needs
Serve as an external product consultant educating clients on our solutions and best practices, and ultimately growing our existing business
  • Act as a trusted advisor to our largest hospitality clients, and work with them and our team to solve the unsolvable
  • Provide clients with one-off requests and bills in accordance with company policies (i.e., tags, rubber band tags, additional readers.)
Work collaboratively across teams, including Client Success, Operations, Engineering, Product, and Marketing
  • To create educational content and materials to support the long-term use of our product by our client’s staff
  • Provide feedback on how to help the sales process, such as additional marketing materials, product changes, and new sales collateral
Onboarding and Implementation 25%
Facilitate the onboarding process
  • Enhance client onboarding and training, and recognize the impact it has on the success of our business by making it easier for clients to take advantage of our product
  • Provide information so that the client success team is informed of any special requests or needs of clients
  • Coordinate with client success, ops, and product teams internally to ensure smooth and successful client activations
  • Escalating potential issues, coordinating with colleagues and management to schedule meetings and follow-up items while advocating client needs 
  • Engage clients in the promotion of new features
  • Provide training and support to team members to ensure that client accounts are set up before training and onboarding begins
Serve as the primary point of contact for hospitality clients during their software implementation 
  • Work with clients to scope out implementation requirements and objectives and develop detailed plans accordingly. 
  • Proactively identify risks and issues that could impact implementation success and develop mitigation plans accordingly
  • Continuously seek ways to improve implementation methods and processes
Analyze data to offer clients business insights while also using those insights to improve our offerings
  • Monitor usage and client satisfaction with products and services and notify the team of potential upsells, and plan adjustments 
  • Actively update client information using our CRM and proactively collect feedback to increase your team's success (i.e., prospect logging)
Must-Haves:
  • 2 or more years of experience in GTM strategy in a startup environment
  • 2 or more years of experience with introducing a product in the MVP stage to hotels 
  • Ability to work well on a cross-functional team
  • Self-learner, relentless determination, passion, and execution
  • Transparency, low ego, and coachability
Nice-to-Haves:
  • Previous experience working at a start-up
Research shows that while men apply to jobs if they meet ~60% of the criteria, women and those in historically excluded groups tend to apply only if they check all the boxes. 
So if you think you have what it takes but don’t meet every point above, please still apply. We’d love to chat and see if you could be a great fit! 
Want to know what it is like to work at Chexology:
Chexology is a global tech company headquartered in New York City. As seen on ABC’s Shark Tank, our patented software disrupts the hospitality industry by eliminating paper claim tickets (think coat check, luggage check, rentals, and valet services). Our simple-to-use mobile app has tackled some colossal hospitality challenges for institutions like Nike, Hilton Hotels, Mercedes Benz, American Express, The US Open, and Delta Airlines. We work closely with museums, concert venues, sports stadiums, and hotels just to name a few. 
Behind these unique hospitality tools lies a close-knit team of individuals who come from all walks of life. We value our safe work environment, our approachable leadership, and our community of respectful colleagues. Each day, we work together by sharing our passion, life experience, and creativity in building meaningful software that enriches people’s lives all over the world. 
Chexology believes it's our responsibility to build a workforce that is reflective of our diverse society. We believe in equality for all. We believe in kindness. We believe in leaving a positive impact on the world. To uphold these values, Chexology is committed to creating an inclusive culture by embracing and celebrating diversity in our workplace and in the communities we serve. We created a Diversity & Inclusion Committee as one way to work towards creating a culture of inclusion. Doing so will help us achieve more as a company and strengthen relationships with our customers. 
Perks:
  • Location: Fully remote w/ some travel responsibilities (for prospect visits, conferences, occasional company get-togethers, etc.).
  • Medical, dental, and vision insurance with a $400 employer contribution
  • 401k plan
  • Holiday office closures
  • Flexible PTO 
  • Company provided MacBook 
Equal Opportunity Employer 
We believe diversity and inclusion mean tech leadership and teams should reflect the diversity of the United States. No employee or applicant will face discrimination or harassment based on: race, ethnicity, immigrant status, color, religion, age, gender, gender identity, marital domestic partner status, sexual orientation, disability status, or veteran status.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$98k-130k (estimate)

POST DATE

11/29/2023

EXPIRATION DATE

05/17/2024

WEBSITE

chexology.com

HEADQUARTERS

FRANKLIN D ROOSEVELT, NY

SIZE

<25

FOUNDED

2015

CEO

JOHN EVAN MUCHA

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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