Description

We are seeking someone who is a “people person” with a fantastic work ethic to deliver outstanding guest experiences. This person expertly guides guests to find the best solution for their needs. They will help develop a loyal customer base and determine whether we become our guest’s favorite place to purchase, lease, or service their vehicle.

What Winning Looks Like:

• Communicate effectively with Internet customers and prospects via phone, e-mail, or in-person
• Handle all incoming internet sales inquiries in a timely, professional manner
• Build strong rapport with customers
• Maintain an ongoing customer database to capture repeat business
• Assist customers in appropriate vehicle selection and stay abreast of new products, features, accessories, etc.
• Demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing competitive models and describing all optional equipment available for customer purchase
• Learn to overcome objections, negotiate price, close sales, and perform all other steps of the sales process in accordance with company standards
• Prospect daily for potential customers; maintain consistent rapport with previously sold customers
• Attend product and sales training as requested by Sales Manager
• Realize that business is built on customer service and be devoted to guaranteeing satisfaction to our customers
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction
• Maintain a high CSI score

Skills Needed to Win:

• Previous customer service experience is required, dealership experience preferred
• Outgoing with a friendly personality, especially while handling objections & negotiating
• Possess superior customer-focused communication skills
• Must have a clean & valid driver’s license, along with reliable transportation

Benefits of Working at Swickard: 

• Ongoing training and support
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristics protected under applicable State or Federal laws and regulations.

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR. 
• We’re a hospitality company that happens to sell cars, parts, and service. 
• We are a team. Everyone plays a role in our success. 
• Culture: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! 
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We have over 2500 employees at 43 franchises in 6 states…and we are still growing! 
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. 

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

To all recruitment agencies: Swickard does not accept agency resumes. Please do not forward resumes to our career alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T5