Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services.

Provides a broad range of consumer services to clients of the branch, including accepting deposits, cashing checks, accepting utility bill payments, selling Cashiers checks, Money Orders, Certified Checks, accepting loan payments, safe deposit box rent, and other related payments.

Processes night deposits and mail deposits. Processes all transactions within approved authority and operating policy.

• Maintains a thorough knowledge of the features and benefits of all company consumer products and services in order to ascertain client needs and to sell in conjunction with those needs.
• Maintains an awareness of new business opportunities with clients. Actively refers clients to appropriate client service personnel.
• Maintains an approved level of cash. Turns in excess and mutilated cash.
• Prepares daily settlement and proof of cash transactions. Balances cash drawer accurately and efficiently on a daily basis.

Reports any discrepancies to the supervisor as necessary. Maintains an acceptable Teller Standard Score by achieving referral goals and maintaining an acceptable balancing record.

• Prepares reports relating to the function, e.g. currency transaction, BSA reports, etc.
• Prepares and scans all teller work per guidelines.
• Greets clients and visitors in a pleasant and courteous manner. Directs them to the proper person or department. Answer general questions and provides general information on company products and services.
• Assists with the coordination of inventory and assists in maintaining a beautiful physical environment in all public areas.
• Provides safe deposit box services to clients as necessary.
• Provides support in non-paying and receiving activities, e.g. new accounts, loans, etc. as necessary.
• Balances and / or services ATM machines as necessary.
• Performs vault duties as assigned, including ordering cash, maintaining vault book and managing target cash levels. Verifies and wraps coin for vault cash control purposes as necessary.
• Conforms to General Performance Expectations as identified for all employees.

Qualifications / Requirements

• High School Diploma or equivalent with an emphasis in a business curriculum
• Up to one year of experience in a customer service position
• Proficient analytical and mathematic skills
• Proficient communication, interpersonal and sales skills
• Proficient eye-hand coordination
• A comprehensive knowledge of operating policies and procedures which impact consumer services
• A thorough knowledge of the features and benefits of company consumer products and services
• Basis computer skills, including Microsoft Outlook, Word and Excel
• Proficient reading, writing, grammar and math skills
• Ability to lift up to 50 lbs of coin
• Must be able to support multiple branch locations as needed

Compensation

Salary Range $15 to $23 hourly

Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained.

Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits.

Chemung Canal Trust Company / Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential.

EEO / AA Including Veterans and Disabled

Last updated : 2024-05-29