What We Do

Chem-Impex International facilitates life sciences by providing high quality chemicals to leading researchers and organizations worldwide. We are focused on creating a customer experience that provides peace of mind, aiming to make our customer's lives easier. Our team believes in creating a familial environment that promotes integrity, respect, safety, and most of all empowerment. We are a proud family-owned and operated business with over 40 years of profitability.

What You’ll Do

• You will own and create the strategy and delivery of customer support for the organization. 
• You will be supporting our customer base both directly through conversations (via email, chat, phone) and indirectly through creating and maintaining documentation. 
• You will manage and empower a team of customer support specialists.
• You are skilled at defining key performance metrics, regularly reporting on impact, and folding those insights into future decision making.
• You will work cross-functionally with teammates across the organization to strategize, test, and build each piece of the customer journey, including responding to issues / questions, onboarding, newsletters, etc. in order to have a positive impact on customers.
• You will drive continuous process improvements and operational efficiencies in the creation and maintenance of support content and overall strategy to make the customer experience more impactful with each iteration.
• You are passionate about developing a deep understanding of customer needs and how our customers can unlock value.
• You're comfortable being uncomfortable and figuring things out on the fly. Our team is small and ever-changing, but we'll give you the autonomy to help build processes from scratch.

What You’ll Bring

• Minimum 3-5 years experience in a related job discipline.
• Strong organizational, creativity and executive functioning skills.
• Excellent verbal and written communication skills.
• Proven record of effective relationship building.
• Great attention to detail.
• Desire to make a meaningful impact.

What We Offer

• Competitive pay.
• Health Insurance and benefit options aimed to support employees and their families.
• Great friends and work that matters.
• Ability to directly add value to a growing company.

What You Might Not Know

• We love samosa parties—we’re all about sharing food and trying something new.
• We value self-improvement—we provide tuition reimbursement for professional training and classes to develop new skills.
• We enjoy being active—from going on walking meetings to running races together, we like to move forward.

Chem-Impex is an equal opportunity employer. As such, the company recruits, hires, trains, and promotes individuals without regard to race, color, sex, national origin, age, disability and/or sexual orientation.