Overall responsibility for a 24-hour staffed shelter. Supervise direct care staff and family caseworkers; oversee staff scheduling and documentation; utilization of an Efforts to Outcome data system; serve as a liaison to external providers and the community at-large.

Provide direct services to program residents that live in a shelter setting in the community.

Responsibilities include supporting residents' activities of daily living, advocating for individuals within various community settings, and providing opportunities to optimize independence.

Develop professional and supportive relationships with residents and provide informal counseling and guidance with a person-centered focus. 

Provides overall orientation to program guidelines/responsibilities and to unit/neighborhood, including: location of grocery stores, schools, and medical facilities; available programming and referrals; and local transportation system 

Engaging families and encouraging them to take advantage of case management 

Developing a helping relationship while simultaneously emphasizing accountability

Assisting families in accessing all available entitlements such as HomeBASE funds, relocation or fuel assistance, and RAFT 

Assessing family needs, providing information, discussing problems, identifying patterns and stressors, and encouraging growth and development 

Offering parenting support and educational opportunities to parents as well as education on food shopping, storage, and preparation, housekeeping, laundry, and budgeting/banking

Modeling good parenting skills in both structural and informal ways

Participating in ongoing curriculum development geared toward self-sufficiency and stabilization 

Transporting families or individuals in matters related to service delivery, e.g. appointments with the Department of Transitional Assistance 

Providing crisis intervention 

Notifying management staff immediately in the event of a client crisis, suspected illegal activity, or any behavior constituting an incident in the program 

Making appropriate referrals for on-going services

Maintaining daily contact with families to assure they are fully engaged with program expectations and able to communicate any issues and concerns they may have