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SUMMARY:
Under the direction and as an extension of the Chief Operating Officer, the Service Quality Manager oversees Call Center operations and provide education and outreach to the community at large on Chatham Area Transit Authority (CAT) service delivery programs and schedules. The position is also responsible for planning & coordinating training development efforts with the Training Manager to promote excellence in customer service delivery to include implementing strategies to measure customer satisfaction. The Manager will use both technical expertise and interpersonal skills to lead the Service Quality & Customer Care department and represent CAT through planned community outreach efforts.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned:
SUPERVISORY & OPERATIONAL AUTHORITY:
AUTHORITY:
COMPLIANCE:
EDUCATION & EXPERIENCE:
KNOWLEDGE, SKILLS & ABILITIES:
PHYSICAL DEMANDS:
SAFETY REQUIREMENTS AND NOTIFICATIONS:
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee sits at a desk for prolonged periods of time and working at a computer. Must be able to lift up to 15 lbs., at times. The noise level in the environment is moderate.
It is the responsibility of the applicant to disclose true and accurate information on their account profile and/or resume. Falsification of this information may lead to your disqualification from vacancy consideration and/or termination of employment.
Job Type: Full-time
Pay: $64,000.00 - $80,000.00 per year
Benefits:
Schedule:
Education:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
$98k-126k (estimate)
05/10/2024
06/03/2024
The job skills required for Quality Manager include Service Delivery, Customer Service, Written Communication, Microsoft Office, Planning, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality Manager positions, which can be used as a reference in future career path planning. As a Quality Manager, it can be promoted into senior positions as an IT Quality Assurance Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Manager. You can explore the career advancement for a Quality Manager below and select your interested title to get hiring information.
If you are interested in becoming a Quality Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Quality Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Quality Manager job description and responsibilities
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Propose actions required to achieve and/or maintain acceptable quality standards.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Quality Manager jobs
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