Description:

Essential Duties and Responsibilities:• Develop and implement quality assurance processes and procedures to ensure customer satisfaction and minimize quality costs.• Monitor and analyze customer complaints and develop action plans to address identified issues.• Work closely with the service team to ensure quality assurance is incorporated into all aspects of service delivery.• Conduct regular quality audits and inspections to ensure adherence to established standards and procedures.• Develop and deliver training programs to educate employees on quality assurance processes and procedures.• Collaborate with other departments and suppliers to develop and implement cross-functional quality improvement initiatives.• Keep up-to-date with industry trends and developments to continuously improve quality assurance processes and procedures.• Lead supplier factory inspections and part analysis to identify quality issues and drive improvements.• As quality engineer collaborate with suppliers to develop and implement corrective and preventive actions to address identified quality issues .• Visit dealerships to investigate and identify specific instance of customer complaints and work to identify root causes as quality engineer.• Develop and maintain quality metrics and KPIs to track progress and drive continuous improvement.• Checks the field’s TSB and creates its own TSB once the field campaign is determined.

Skills:

Quality assurance, Engineering, automotive industry, quality standards, quality regulations, Project management

Top Skills Details:

Quality assurance,Engineering,automotive industry,quality standards,quality regulations

Experience Level:

Intermediate Level

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.