Description:

Essential Duties and Responsibilities:• Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement.• Update customer feedback database with improvement activities and status.• Communicate with cross-functional departments to ensure understanding of customer issues & improvements.• Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness.• Coordinate and conduct internal campaign for quality flow-outs to customers and issue report.• Investigate and inform responsible departments of external quality concerns. Work with departments to identify root cause, implement containment anddevelop countermeasures in a timely manner.• Checks the field’s TSB and creates its own TSB once the field campaign is determined.• Issue reports and presentations regularly to inform customers on progress and results.• Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers.• Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety ManagementSystem (SMS) requirements.• Meet all other requirements as assigned.

Skills:

Quality assurance, automotive industry, quality standards, quality regulations

Top Skills Details:

Quality assurance,automotive industry,quality standards,quality regulations

Experience Level:

Intermediate Level

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.