4 Customer Service Representative/Dispatcher Jobs in Clinton, MI
Charter Home Comfort is Hiring a Customer Service Representative/Dispatcher Near Clinton, MI
Learn more about us at: https://www.callcharter.com
Join our team at Charter Home Comfort and become part of a company that prioritizes customer satisfaction and provides reliable HVAC services with a personal touch. If you are a motivated individual with a passion for customer service, we encourage you to apply and be part of our team dedicated to keeping our customers comfortable year-round.
Responsibilities
- Coordinating and dispatching service requests to HVAC technicians.
- Setting appointments and effectively managing scheduling for technicians.
- Providing exceptional customer service by responding to inquiries and resolving service-related issues.
- Coordinating with technicians to ensure timely and efficient service delivery.
- Maintaining accurate records of all calls and customer interactions.
- Collaborating with internal teams to optimize service operations and enhance customer experience.
- Communicating with customers to ensure satisfaction and resolve any issues.
- Experience in dispatching technicians and installation teams is an advantage, but not a dealbreaker.
- Proven experience in a customer service role.
- Strong interpersonal skills and a friendly, customer-oriented personality.
- Excellent communication skills and the ability to handle phone calls with professionalism.
- Proficiency in scheduling and appointment management using computer systems and software for scheduling and record-keeping.
- Ability to work effectively in a fast-paced and dynamic environment.
- Commitment to upholding the company's values and delivering exceptional customer service.
- Full Time
- Salary at $17 - $20 /hr, commensurate with experience.
- Commission-based structure, with the opportunity to earn more.
- Medical
- Dental
- Vision
- Holidays
- 401K
Job Summary
Full Time
$38k-48k (estimate)
04/27/2024
06/10/2024
The following is the career advancement route for Customer Service Representative/Dispatcher positions, which can be used as a reference in future career path planning. As a Customer Service Representative/Dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative/Dispatcher. You can explore the career advancement for a Customer Service Representative/Dispatcher below and select your interested title to get hiring information.
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