Charlottesville Redevelopment and Housing Authority (CRHA) is a seeking an experienced Property Manager, with tax credit experience, to join our team! Under the direction of the Housing Manager, the Property Manager supports and assists in all aspects of day-to-day community operations.

At CRHA, we promote teamwork and community. We operate a full-service affordable property management company with communities in Charlottesville, Virginia. CRHA is growing as we speak and continues rapid expansion through redevelopment. We believe successful growth is best achieved by training, teaching, development & empowerment to boost relationships and property performance.

Position Information:

Position: Property Manager
Reports to: Housing Manager

Classification: Full-Time Fair Labor Standards Act (FLSA) Exempt Salaried

General Statement of Duties:

Responsible for oversight of CRHA real estate assets, maintenance, tax credit and property management programs and staff. The principal work of this position is to ensure CRHA properties are managed professionally with the goal of ensuring a sustainable and thriving real estate portfolio capable of accomplishing CRHA’s mission and goals while meeting the long-term needs of tenants and the community.

The incumbent will be characterized as highly responsible, creative, understanding of broad organizational goals, accountability, technical aptitude with tax credit programs, and diplomacy. This is skilled supervisory work involving responsibility for providing excellent customer service, oversight and maintenance of our property management programs.

Specific duties include but are not limited to; directing operations and associated staff in the implementation of their duties; developing and implementing all facility planning (including maintenance, occupancy, and replacement); assist in the development, implementation and management of the property and capital budgets; managing and monitoring all site inspections, developing, and timely submitting reports to their supervisor.

Qualifications:

Minimum of 3 years’ experience as an on-site Property Manager or Assistant Property Manager in a multi-family housing, hospitality, or similar industry.

High School diploma or equivalent is required, College credits/education, CAM or ARM certification preferred.

1-year experience in LIHTC communities required.

Housing Credit Certified Professional (HCCP) designation preferred (for LIHTC) and Certified Occupancy Specialist (COS) designation preferred (for Section 8) or be obtained in within the first 12 months.

Starting salary for this position is dependent on proven applicable experience and certifications.

Required Knowledge, Skills and Abilities
*

• Comprehensive knowledge of property management practices.
• Demonstrated proficiency in Outlook, Excel, Word, and knowledge of Yardi or other Cloud Based Property Management Software Platform experience strongly preferred.
• Understands and complies with property program-specific guidelines; demonstrates ability and comprehension of Tax Credit Handbook navigation.
• Comprehensive knowledge of the methods, practices, tools, and materials of the major building trades.
• Knowledge of Fair Housing Regulations and the Virginia Residential and Tenant Act.
• Knowledge of public housing programming.
• Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization.
• Good physical condition, able to walk property sites and climb steps on a regular basis.

Typical Tasks*

*

• Under the supervision of the Housing Manager, directs the planning organization, and monitoring of the Housing Authority’s public housing property management program including tax credit compliance, lease-up, lease-enforcement, rent collection, and eviction.
• Responds to resident requests promptly and courteously and provides solutions to resolves resident issues
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Housing Manager.
• Conducts initial applicant interviews to determine income and other tax credit eligibility
• Process all income verification's and prepares tax credit eligibility calculations in a timely manner.
• Proven ability to lead onsite staff and help them be successful
• Comprehend legal documents and carry out related rent collections and lease management.
• Ability to complete financial records, budgets, and other fiscal reporting.
• Demonstrated understanding of property operations with emphasis on lease terms to support contract enforcement, including collections.
• Proven ability to provide excellent customer service resulting in resident retention
• Ability to negotiate and resolve conflicts.
• Monitors the performance of public housing staff and reviews a variety of measures of program performance.
• Identify areas for improvement to improve the efficiency, productivity, and profitability of the community.
• Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.
• Represents CRHA on various committees.
• Staff’s appropriate committees.
• Performs related work as required.

Critical Performance Measures

• Timely and thorough response to internal and external communications.

• Timeliness in addressing lease violations, follow through until resolution.

• Timely processing of eligibility, move-ins, move-outs and security deposits with photos and thorough documentation.
• Regular inspection of CRHA sites to insure they are always physically maintained and without safety issues.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Property management: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: Multiple locations