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Charlie Health is Hiring a Patient Account Representative Near Nashville, TN
Why Charlie Health?
Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
About the Role
The purpose of this position is to research and rectify third party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Insurance Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims. Given the complexities of the healthcare insurance, it's vital we have strong, analytical, focus driven individual in this role.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadershipResponsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues.
- Responsible for timely follow-up on all appeal submissions.
- Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests.
- Providing follow-up and feedback to leadership regarding assignments.
- Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR.
- Works necessary reports to ensure assigned AR is actively worked & maintained
Qualifications
- 3 years of experience in insurance account receivable department, preferably in behavioral health
- Knowledge of payer specific billing requirements
- Highly organized and able to track workflows through various tools
- Strict attention to detail with excellent organizational skills
- Customer service skills to work with insurance companies and teammates within the company
- Maintain a high level of integrity and confidentiality of medical information
- Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The expected base pay for this role will be between $23 and $26 per hour at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits.#LI-HYBRID
Our Values
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don't give up
- Our clients don't give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
Job Summary
Full Time
$37k-46k (estimate)
03/15/2024
05/08/2024
charliehealth.com
Bozeman, MT
<25
Related Companies
The job skills required for Patient Account Representative include Customer Service, Billing, Confidentiality, Leadership, Commitment, Accounts Receivable, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Account Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Account Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Account Representative positions, which can be used as a reference in future career path planning. As a Patient Account Representative, it can be promoted into senior positions as a Patient Accounts Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Account Representative. You can explore the career advancement for a Patient Account Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Account Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Account Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Account Representative job description and responsibilities
A patient account representative manages several tasks related to patient accounts for hospital and clinical facilities.
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Patient account representatives perform tasks associated with medical billing.
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Patient account representatives work at a lot of medical facilities.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Account Representative jobs
Attain Additional Licenses, Certifications, and Registrations as Needed.
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Become a Responsible Support When Needed.
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Earn a Master’s Degree (Optional).
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Get experimental with different positions.
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Join a Professional Organization.
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Step 3: View the best colleges and universities for Patient Account Representative.
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