Our Customer Service & Purchasing Representatives are Real Experts, providing exceptional service and product knowledge to our woodworking professional customers. We supply hardware, but we sell the by-product of our values – our service. We like to refer to our service as Genuine Hardware Hospitality, because our customer service team is ready, reliable and provides personalized support to our customers.

In this role you will support all customer activities for order placement, issue resolution and completion of orders for warehouse fulfillment. This position is also responsible for the purchasing and marketing of assigned vendor lines, as the buyer. Includes ongoing communication and interaction with sales, customers, vendors and other departments of company. This is a full time, non-union position.

Duties and Responsibilities

• Customer Service - Receiving sales orders on the telephone; pro-actively cultivating a loyal following among new and existing customers as well as entering fax/email/web orders.
• Ecommerce Management – Processing ecommerce orders submitted via EDI and email. Managing claims, cancellations and tracking.
• Help Desk - Solving customer problems, processing pick-ups, tracing shipments, filing freight claims, and obtaining PODs.
• Buyer –Buyers are responsible for purchasing and marketing buyer lines; vendor negotiations, product promotions and flier participation. Participating in and presenting at our bi-monthly sales meetings is also a requirement.

Qualifications Include:

• Minimum 3 years’ experience in customer service
• Purchasing/Buying experience required, preferably in a resale environment
• BA/BS preferred
• Excellent interpersonal and verbal communication skills.
• Fluency in Spanish required.
• Customer focused with an aptitude for working through complex customer issues.
• Outstanding telephone etiquette and customer focused, professional written communication skills.
• Self-disciplined and highly motivated.
• Organization skills and ability to handle multiple tasks.
• Positive, out-going personality.
• Proficient typing (50wpm) and Microsoft Office skills.

Compensation

$25.00 - $32.00 per hour

Competitive starting pay dependent upon candidate's unique set of qualifications.

We have great benefits too! The company offers medical insurance, self-insured dental, 401k with company match and a profit sharing plan. Additionally, all employees are eligible for a quarterly incentive bonus. We have generous holiday, floating holiday, vacation as well as sick leave benefits. We believe in work life balance and also offer many events throughout the year for employees including Christmas breakfast with Santa for employees and families, quarterly luncheons, sales luncheons, baseball games, bowling tournaments and other get-togethers. Our CMCares Volunteer group offers employees a chance to get involved in great causes in our community.

Working conditions

Office work environment. Company headquarters also includes a warehouse setting. Hybrid work schedule (home/office) available once employee reaches full proficiency.

Physical requirements

Able to do the essential functions of office position. This includes bending, stooping, kneeling and repetitive functions related to standard office - desk role.

Hours

Must be available between the hours of 7:00AM – 6:00PM. Regular schedules are between 7:30AM and 5:30PM, with weekly meetings scheduled before the work day. Regular overtime required as needed.

Direct reports

None

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Charles McMurray Co. is an equal employment opportunity employer.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Required)
• Purchasing: 1 year (Required)

Language:

• Mandarin Chinese or Spanish (Required)

Work Location: In person