Senior Manager, Cloud Integration Architect
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the Role:
CHANEL is looking for Senior Manager, Cloud Integration Architect to join our Digital Tech Team in New York City. This Integration Architect will play a leading role in the technical delivery and solutions for the .com platform projects that are integrated into the local US tech landscape. The ideal candidate has a minimum of 7 years' experience with integration, other technologies and information systems within Cloud environment (Azure, GCP). This role's main responsibility is to collaborate daily with the eCommerce Service Lead and Technical Project Manager to understand, advocate, and deliver operationally efficient and scalable solutions to the .com platform landscape.
This Integration Architect interfaces with Global Digital Service team, the Digital US team, and our US Tech and Global Tech Chanel internal teams, where relevant. The ideal candidate will oversee architecture, recommendations and solutions on eCommerce and eServices as it relates to local .com systems. Our ideal candidate will have a minimum of 7 years of experience in software delivery and a passion for connecting technical & business initiatives.
What impact you can create at CHANEL:

• Architect end-to-end integration solutions that connect eCommerce chanel.com platform, eServices applications, backend systems (such as OMS, ERP, CRM, Finance), third-party services (payment gateways, shipping providers), and other relevant systems
• Design and implement robust integration solutions that enable efficient data exchange, seamless business processes, and enhanced customer experiences across digital channels
• Maintain an integration strategy that aligns with the overall Tech and business objectives of the organization in collaboration with the digital platforms' technical director. This includes defining integration patterns, standards, and best practices
• Partner with middleware (Azure iPaaS and Biztalk) teams to define data mapping rules and transformation logic to ensure data consistency and compatibility between different systems connecting chanel.com platform
• In collaboration with .com service leader, partner with global platform team for integration alignments, discovery etc.
• Collaborate with cross-functional teams including service stream lead, project managers, architects, business analysts, and developers to understand integration requirements, gather feedback, and deliver integrated solutions that meet business needs
• Provide technical support, troubleshooting assistance, and root cause analysis for integration issues
• Maintain a priority list based on upcoming deliverables and milestones - Delivery timeline agreements
• Ability to thrive in a dynamic, multi-faceted & multi-cultural environment - where exploration and stretch goals are encouraged
• Guide stakeholders on processes for infrastructure provisioning
• Understand how changes can impact infrastructure delivery and raise concerns and/or propose solutions to mitigate
• Ensure necessary change request(s) are submitted for expected deliverable and to track progress

• Ensure that integration solutions comply with security standards, and industry best practices for data protection, encryption, access control, and auditability
• Create and manage documentation for relevant system flows connecting chanel.com platform and other systems downstream
• Continuously evaluate and enhance the chanel.com integration architecture to adapt to changing business needs, new applications or services, and evolving IT landscapes
• Service management - define API specifications, documentation, versioning strategies, and security measures (such as authentication and authorization)
• Escalate ALL potential conflicts to the Product Owner, PM and/ or digital platforms technical director
• Provide L2/L3 Ad hoc support for production issues

You are energized by:

• Results-focused, team-oriented professional with strong work ethic and able to multi-task and work in a fast environment
• Navigating complexity and supporting consistent transformation and change
• People leadership, coaching and development
• Connecting the dots on technical & business problems, bring a key eye for details and expert problem perception

What you will bring to the team:

• Experience in digital / .com is highly preferred - especially in eCommerce architecture
• Curious, analytical, and problem-solving mindset
• Strong technical aptitude and ability to logically analyze the business need and document processes
• Staying up to date on the latest processes and IT advancements to automate and modernize systems.
• Understanding of networks, databases and other technology.
• Excellent written and verbal communication skills

• Results-focused, team-oriented professional with strong work ethic - Able to multi-task and work in a fast environment
• Highly motivated and a self-starter with an ownership mindset who has solid presentation, technical and non-technical communication skills, both verbal and written
• Curious, analytical, and problem-solving mindset - would be great to provide examples of this during professional or personal life
• Strong technical aptitude and ability to logically analyze the business need and document processes
• Staying up to date on the latest process and IT advancements to automate and modernize systems

Technical Requirements:

• Minimum of 7 years of professional experience in leading technical integration architecture
• Bachelor's degree in computer science/ engineering or equivalent
• Cloud practitioner certification (Google Cloud, Microsoft Cloud Fundamentals and/or Azure Preferred)
• Relational database experience (SQL Server, MySQL) and NoSQL database (MongoDB); primarily in Azure Cloud a plus
• Expertise with integrations with Salesforce platform - Data Cloud, Service Cloud, Marketing Cloud along with Oracle Cloud
• Experience with industry leading eCommerce platforms like SAP Commerce Cloud, Salesforce commerce, Shopify, Commerce Tools etc.
• Extensive experience with microservices, SOA architecture, SOA services, breaking monoliths to microservices, ESB and business process driven development.
• Experience implementing SSO, Federation, Oauth/SAML based authentication for client facing applications using OpenAM, Client Certificates and Directory server

Position Logistics:

• Minimum of 7 years of professional experience in leading technical integration architecture
• Bachelor's degree in computer science/ engineering or equivalent
• Partially Remote: Role requires a minimum of three days in-person office presence at CHANEL HQ in New York City

Compensation:

• The anticipated base salary range for this position is $80,000 - $ 165,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.