Chance Rides, LLC manufactures diverse amusement ride products, including trains, trams, carousels, thrill rides, observation wheels and roller coasters that are enjoyed all over the world. With over 60 years of legacy and talent, our dedicated leadership, management and skilled workforce serves customers, including stand-alone attraction venues across the globe and large and regional theme parks, family entertainment centers, zoos and aquariums.

We are currently seeking an experienced Product Support Coordinator to join our team. Come grow with us!

Description:

The Product Support Coordinator role will focus on supporting the field service team in problem resolution, part delivery, coordination, and scheduling. This role is also the first point of contact in supporting customers on unique problems that are not handled by the parts team, or special-order parts that are out of the ordinary.

Job Duties:

• Demonstrate Chance Rides’ Five Core Values of Truth, Team, Heart, Drive, and Joy, at all times
• Represent the Company with a positive and professional manner
• Support field service with parts delivery and/or information
• Coordinate and add service calls to ERP system
• Manage the field service calendar by coordinating with customers and Customer Service Manager. Includes field service calls, future installations, and other field needs. This requires close communication with the Customer Service Manager, Project Management, and Sales & Marketing.
• Ensure billing & invoicing of paid service calls is completed within 30 days after visit.
• Work with Project Management team for the delivery and installation of new projects.
• Ensure all hardware, components, and special tools are included prior to shipment of new or refurbished product
• Confirm shipments with customers and coordinate return of any packaging, tools, etc., as required.
• Communicate with planning and plant operation management to improve on-time deliveries with customers.
• Conduct follow-up calls to customers after new product installation and field service visits to ensure customer satisfaction.
• Learn current and new products throughout the build process to become familiar with potential issues and to gain a better understanding of operation and maintenance for future reference.
• Follow specialty parts through the build process from start to finish and identify methods to decrease lead time
• Help expedite parts for on-time and expedited delivery for customers, as required.
• Work with engineering and/or department managers to resolve known issues on product and ensures documentation is created to prevent re-occurrence.

Education & Requirements:

• High School Diploma/GED; Associate degree preferred
• 2 years of prior product support/customer service experience
• Self-motivated individual with strong organizational & communication skills
• Calm and focused while dealing with customers
• Action & results orientated focus
• No travel expected, extremely rare if any

Chance Rides Offers:

• Competitive salary of $50,000 - $60,000 (commensurate with experience)
• Annual Performance Reviews
• Comprehensive benefits including medical/dental/vision
• COBRA continuation coverage reimbursement
• 401(k) with company match
• Flexible Spending Accounts
• Employee Referral Bonus Program
• Personal, Vacation and Holiday Pay

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Chance Rides, LLC is an Equal Opportunity Employer

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Wichita, KS 67209: Relocate before starting work (Required)

Work Location: In person