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Summary:
The Front Desk is often the first point of contact and the first impression for guests. Warm knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience- a Front Desk Agent will check in and out guests efficiently and make sure they have all they need for a great stay.
Duties and Responsibilities:
· Welcome guests in a friendly, prompt and professional manner recognizing rewards club members and returning guests
· Check guests in, issue room keys, provide information on hotel services and room location
· Ensure required identification is taken from guests at check in following local legislative requirements
· Answer phones in a prompt and courteous manner
· Upsell rooms where possible to maximize hotel revenue
· Answer, record and process all guest calls, messages, requests, questions and concerns
· Record guest preferences in the system
· Check guests out, resolving any late or disputed charges
· Accurately process all cash and credit card transactions using established procedures
· Issue, control and release guest safe-deposit boxes, following hotel procedures
· Communicate any outstanding guest requests or issues to management
· Take action to solve guest problems/complaints using appropriate service recovery guidelines
· Follow established hotel safety protocols and procedures at all times. Immediately report any health/safety incident, security breaches, concerns or suspicious behavior to manager on duty.
· Book guest reservations, process cancellations, revisions and information updates
· Work as part of a team and communicate with other departments according to established procedures, to ensure excellent quality and service
· Complete any other duties or special projects as assigned
Skills and Qualifications:
· Strong communications essential for effective interaction with guests and associates
· Basic reading, writing, math and computer skills
· Frequent bending, standing and walking for duration of shift
· Lift and carry items weighing up to 50 pounds, ability to push/pull medium to large objects/weights
· Ability to work under time constraints, in a fast-paced environment
· Ability to work a flexible schedule including weekends and/or holidays
Benefits:
I understand the statements in this job description are intended to represent the key duties, but are not intended to be ALL responsibilities or qualifications of the job. I agree that if offered this position, I can meet all of the requirements of this job with or without reasonable accommodation.
Full Time
Business Services
$27k-36k (estimate)
04/29/2023
07/08/2024
The job skills required for Front Desk Agent include Credit Card, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.