Best Western Plus

745 W Schilling RD

Salina KS 67401

Call 785-493-9800 to schedule your interview.

Hours - 12AM-8AM and 4pm-12AM

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and handle cash transactions
- Assist with reservations and room assignments
- Coordinate with housekeeping to ensure rooms are clean and ready for guest arrival
- Assist with night audit duties as needed
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain a clean and organized front desk area

Requirements:
- Previous experience in hospitality management or guest services is preferred
- Strong customer service skills with a friendly and professional demeanor
- Excellent communication skills, both verbal and written
- Ability to handle difficult situations with tact and diplomacy
- Proficient in using phone systems and other office equipment
- Multilingual abilities are a plus
- Familiarity with hotel management software is an asset

We offer competitive pay, opportunities for career advancement, and a supportive work environment. If you have a passion for providing exceptional guest experiences, we would love to hear from you.

Note: This is a paid position. Internship positions must also be compensated.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends only

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Salina, KS 67401 (Required)

Ability to Relocate:

• Salina, KS 67401: Relocate before starting work (Required)

Work Location: In person