Duties and Responsibilities:

• Upholds the established protocols and procedures of the company, including those added/modified as needed.

• Answer phones and incoming emails for all spa business. • Assist phone guests in a friendly and courteous manner.

• Accurately book, change, and cancel spa appointments, packages and services.

• Check guests into the software system and appropriately charge for services performed.

• Effectively be able to handle customer complaints and escalations. Report any and all complaints to the Manager or Assistant Manager.

• Report issues and offer solutions to the Manager regarding guest services / reception policies, procedures and protocols.

• Actively educate guests on the spa, treatments, services, retail products, memberships, promotional packages and/or discounts available.

• Communicate to spa leadership any issues involving staff, guests or facility operations which require attention.

• Navigate computers, spa software, and phone lines with skill and proficiency.

• Assist with or perform other duties as assigned by the staff Manager.

Position Requirements:

• Must have excellent attention to detail and organization skills.

• Work effectively on a team as well as individually.

• Must have high integrity and be honest.

• Flexible availability including nights and weekends.

• Point of sales systems proficiency.

• Must be able to effectively and professionally perform job tasks in fast-paced conditions.

• Enjoy working with people and possess a friendly and outgoing personality.

• Must have excellent communication skills.

• Must have the ability to multitask.

• Must have enthusiasm and possess excellent customer service skills.

• Must possess basic math and money handling skills.

$18.00 per hour based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement and more.

Experience

• 1 - 2 years: Experience working in customer service.

• High School Diploma or equivalent.
• 1 - 3 years: Experience working in a similar capacity preferred; Experience working as a Receptionist also a plus.