JOB DESCRIPTION

Job Title: Front Desk / Host Position
FLSA Classification: Non-Exempt/Part-Time
Reports To: General Manager/Management Team
Work Schedule: 15 - 35 Hours / Week
Salary Range: $15.50 - $18.50 Tips

Position Summary: A Host position requires great customer service skills, product knowledge, multi-tasking skills, and great communication skills

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities:

 Possesses excellent communication skills
 Has ability to ‘sell’
 Guides guests through the menu while demonstrating thorough knowledge of food, beverage and ingredients
 Takes accurate orders and partnering with team members to serve food and beverages that meet and exceed guest expectations
 Provides friendly and attentive service that makes guests feel well taken care of and builds their intent to return

POSITION QUALIFICATIONS

Competency Statement(s)

• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Relationship Building - Ability to effectively build relationships with customers and co- workers.
• Motivation - Ability to inspire self and others to reach a goal and perform to the best of their ability.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Judgment - The ability to formulate a sound decision using the available information.
• Organization - Possessing the trait of being organized or following a systematic method of performing a task.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Adaptability - Ability to adapt to change in the workplace.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Leadership - Ability to influence others to perform their jobs effectively
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Resource Management - Ability to obtain and appropriate the proper usage of equipment, facilities and materials.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Decision Making - Ability to make critical decisions while following company procedures.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Additional Skills: Basic math skills, positive attitude, ability to handle stress well, ability to multi-task, knowledge or ability to quickly learn and memorize cocktail recipes.

PHYSICAL DEMANDS

Occasionally Position requires this activity up to 33% of the time (0 - 10 hrs/day)
Frequently Position requires this activity from 33% - 66% of the time (2.5 - 10 hrs/day)
Constantly Position requires this activity more than 66% of the time (10 hrs/day)

Physical Demands Lift/Carry
Stand (up to 10 hrs/day) Constantly 21-50 lbs Frequently
Walk (up to 10 hrs/day) Constantly
Sit Occasionally Push/Pull
Manually Manipulate Constantly 13-25 lbs Frequently
Reach Outward Constantly
Reach Above Shoulder Constantly
Climb Occasionally
Crawl Occasionally
Squat or Kneel Occasionally
Bend Occasionally
Grasp Constantly
Speak Constantly

Other Physical Requirements

• Vision (Near, Distance, Color)
• Sense of Sound - ability to converse with people in a loud environment

WORK ENVIRONMENT

The work environment is moderately loud to loud.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.
Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $16.50 - $18.50 per hour

Expected hours: 15 – 35 per week

Benefits:

• 401(k) matching
• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Night shift
• Weekends as needed

Work Location: In person