Description

CFCU Community Credit Union (CFCU) is seeking a detail-oriented and self-motivated Asset Recovery Specialist to join the Asset Recovery department. The ideal candidate will preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. The position requires excellent communications skills, the ability to negotiate with a high degree of tact and ability to build trust. The ideal candidate will be self-motivated, detail-oriented and possess strong problem-solving skills.

Requirements

& Responsibilities:

· Make outbound collection calls to assigned delinquent accounts. Correspond with members via letters and emails to encourage payment of assigned delinquent accounts.

· Take inbound calls from members that need assistance with making payments or in need of making payment arrangements.

· Motivate/influence members to bring their loans current by negotiating a re-payment and obtaining promises to pay.

· Provide timely follow-up on promise to pay and payment commitment accounts to ensure a positive resolution and member satisfaction.

· Meet monthly collection goals as assigned by management.

· Evaluate, assign, and maintain repossession and foreclosure accounts.

· Analyze members financial situation to provide delinquency “work out” plans, bringing the delinquent accounts current in the fastest, most efficient manner possible.

· Prepare and/or process documents and information received from members for a loan workout; review for accuracy and completeness; update information as needed and submit request for approval.

· Maintain accurate notes for files and reports on collections activity.

· Review and suggest accounts for charge off to management.

· Respond to questions from members, colleagues, and management.

· Informs management of trends in loan underwriting contributing to delinquent/charged off loans.

· Performs other job-related duties as assigned.

Desired skills and experiences:

· One to three years of collections or similar experience. Experience in legal or banking fields a plus.

· Minimum of a high school education or GED.

· Excellent member facing skills.

· Strong organizational abilities.

· Knowledge of Excel software.

· Ability to multi-task.

· Excellent verbal and written communication skills.

· Ability to negotiate with a high degree of tact and ability to build trust.

Equal Employment Opportunity:

Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. CFCU provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

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