ROLE OVERVIEW
We are looking for a highly skilled and experienced Learning & Development Manager. This person would be responsible for designing, implementing, and managing the technician and field employees learning and development programs including our CertaSite Academy. You will collaborate with managers, other members of HR, and senior level employees to ensure cross-functional learning and development programs are created. The ideal candidate will have a deep understanding of adult learning principles, instructional design, and training delivery methods. This is a fast-paced and demanding role with high visibility within the company. This role reports to the Human Resources Director.
COMPANY PERKS

• Education & Certification reimbursement program
• Referral bonuses starting at $1,000 per referral
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Management opportunities
• Company giveaways
• Opportunities for community service and charity involvement
• Work at a mission-driven company, focused on people
• Continued growth and expansion into new markets and products and services

WHAT YOU WILL BE DOING

• Develop and implement a comprehensive learning and development strategy that aligns with the organizations goals and objectives for our field employees
• Collaborate with key stakeholders to identify training needs and create effective training solutions for our field employees to ensure industry compliance and standards are met.
• Design and develop engaging and interactive learning materials including eLearning courses, videos, job aides, and instructor-led training.
• Facilitate training sessions and workshops for employees at all levels of the organization.
• Evaluate the effectiveness of learning programs and make continuous improvements based on feedback and metrics.
• Stay current with industry trends, best practices, and emerging technologies in learning and development.
• Manage the learning management system (LMS) and ensure content is up to date and easily accessible.
• Partner with external vendors and consultants as needed to deliver specialized training programs.
• Support the onboarding process by developing and delivering new hire orientation and other onboarding training.
• Coach and mentor subject matter experts and trainers to enhance their facilitation and instructional design skills.
• Prepare and implement training budget; maintain records and reports of expenses
• Other duties as assigned

QUALIFICATIONS

• 5 years' experience in training and development within a service industry
• Understanding of fire & life safety industry standards
• Excellent facilitation and presentation skills with the ability to engage and inspire leaders.
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate with stakeholders at all levels.
• Diverse technology background

IDEAL QUALITIES

• Bachelor's degree in instructional design, education, human resources or a related field
• Knowledge of adult learning principles and instructional design methodologies
• Strong project management skills, with the ability to prioritize and meet deadlines
• Experience designing and developing eLearning courses
• Experience in a global or multicultural organization is a plus.
• Experience in learning management systems (LMS), performance management tools, and other training technologies

WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Controlled climate, office environment, Required to sit for long periods of time, 8 or more hours per day, frequently required to use monitor, keyboard, mouse and phone, travel based on business need up to 25-50% of time