I. POSITION OVERVIEW

· Opportunity to join a growing business that is well established and has a very high reputation in the local market

· Represent CertaPro Painters to all suppliers, customers, applicants, employees, etc. so as to differentiate ourselves from our competition and to further enhance our ‘Brand of Certainty’.

· Service all prospective customers and customers with the objective of meeting/exceeding their painting needs and building customers for life.

· Service all employees with the objective of meeting/exceeding their needs and building an employee for life.

· Ensure that all tasks are completed in a timely and professional manner.

· Develop a close working relationship with the General Manager (GM), Sales Associate(s) and the Production Associate(s) to ensure that all expectations set with the employees and customers are met.

· Fulfill the obligations of the essential functions; Marketing, Sales, Production, Financial, Administrative, Human Resource and Personal Development as outlined below.

II. ESSENTIAL FUNCTIONS

MARKETING:

· Maintain franchise website to be compliant with CertaPro Standard Operating Procedures (SOP).

· Ensure all Marketing Tactics are executed as per the Company’s Annual Marketing Plan.

· Ensure all customer mailing lists are up to date.

SALES:

· Create sales packages.

· Enter leads into computer System

· Update customer reference lists on a regular basis.

· Maintain inventory and update all point of sale material.

· Schedule estimates for the Sales Associate(s).

· Send estimate follow up letters to customers with Sales Associate’s direction.

PRODUCTION:

· Collect and track actual hours worked on job sites.

· Create Job Jackets and hand off to Sales Associate for following week's production.

· Update production calendar

· Keep track of inventory and equipment.

FINANCIAL:

· Issue Purchase Orders (PO’s).

· Cost all completed jobs in computer system.

· Invoice customers.

· Reconcile paint and material supplier invoices.

· Manage the office supply budget.

· Reconcile expense reports submitted by Job Site Staff.

ADMINISTRATIVE:

· Update and keep CertaOne computer system accurate daily. To include but not limited to: changing the job status, updating customer contact information, etc.

· Reconcile computer system to completed job jackets. All hand written notes and change forms are to be entered

· File job jacket when job is complete.

· Process all incoming and outgoing mail.

· Maintain professional presentation of the office.

· Order supplies for the office and others as required.

· Maintain vendor relations and files as required. To include: insurance, phone companies, subcontractors, etc.

· Answer the phones and coordinate messages and tasks.

· Prepare weekly analysis of results in preparation for Goal Setting and Review (GS&R) with supervisor.

· Create and maintain any reports requested by direct supervisor.

· Organizes company functions.

HUMAN RESOURCE:

· Obtain all background checks as required.

· Make sure all employee files (paper and electronic) are up to date and accurate.

PERSONAL DEVELOPMENT:

· Certified in the operation of CertaOne computer system.

· Participation leading to certification in the Franchise Company’s Leadership Development Program. Specifically: Conflict Resolution, Problem Solving, Coaching, Priority Management and Goal Set and Review.

· Participation in Regional or National On-Going Training Conferences/ Meetings.

· Participation in other personal development sessions as required.

III. STANDARDS OF PERFORMANCE

· Maintain customer satisfaction score of 75 or higher for the business

· Support sales by ensuring job site supervisors are set up for success on jobs

· Follow up with customers consistently to ensure satisfaction and asking for referrals/Google Reviews

· Meet weekly production goals

Financial Duties:

• Handling cash
• Invoicing customers
• Handling accounts payable and receivable
• Generating financial and operational reports
• Maintaining budgets and record expenses
• Processing payments

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Required)

Ability to Relocate:

• Needham, MA 02494: Relocate before starting work (Required)

Work Location: In person