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Resident Services Director
Cerenity Senior Care Saint Paul, MN
$244k-368k (estimate)
Full Time 1 Month Ago
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Cerenity Senior Care is Hiring a Resident Services Director Near Saint Paul, MN

Overview:
This position will assist with resident and family communication and will assist with the supervision and direction of associates assisting residents in independent and assisted living communities. Assists residents, and/or tenants, with their physical and/or psycho-social needs. Ensure that resident and family needs are met through one-to-one visits, scheduled resident/family meetings or care conferences, and providing resources and connections to community services and education. Assists Executive Director/Housing Director in lease signings, lease violations, tenant issues, basic tours of the community, and ongoing follow-up.
Responsibilities:
  • Assists in the implementation of the community goals in alignment with the Benedictine Strategic Plan. Promotes and models the integration of Mission and Values in operational management, communications, and public relations. Ensure ongoing integration of Quality Standards.
  • Ensures that care and service resources in assigned areas of responsibility are in place and are appropriate within defined Benedictine standards and policies. Coordinates move-in, and move-out for residents to ensure smooth transitions, which may include being a backup to the sales process or lease signings.
  • Assist the finance department in resident issues related to MA pending applications, and financial collection issues.
  • Assists in the selection and formation of associates, under the direction of the Executive Director/Housing Director, while following human resources standards and all applicable state and federal laws. This may include assisting others with hiring, associate retention efforts, scheduling, and manager-on-duty roles.
  • Establishes and maintains open and effective communication with tenants and families. Recognizes and resolves issues utilizing the team process. Plans communicates, and delivers service programs to achieve a high degree of satisfaction.
  • Demonstrates knowledge of and ability to ensure compliance with federal, state, and local standards and regulations which govern the operations of the community and the delivery of services. Implements and maintains policies and procedures to promote compliance with all current regulations and standards.
  • Responsible to assist in the management of a survey, conducting investigations, and filing all vulnerable adult reports as required with regulators.
  • Promotes the Benedictine Mission and Core Values of Hospitality, Stewardship, Respect and Justice by bringing the Mission and Core Values into the day-to-day activities of the company.
  • Performs other duties, tasks and/or projects as assigned.
Qualifications:
QUALIFICATIONS REQUIRED
  • Five (5) years of experience in a related field, working with residents and families with physical, social, or emotional needs in a housing or long-term care setting.
  • Associate’s or Bachelor’s degree in a human services-oriented field such as social work, psychology, gerontology, health care administration, or other related fields.

QUALIFICATIONS PREFERRED
  • State-specific licensures, such as a MN Assisted Living Director (LALD), Assisted Living Director in Residence (ALDIR,) or ability to obtain within a specified period of time
Salary Range: hourly/ open

Job Summary

JOB TYPE

Full Time

SALARY

$244k-368k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

04/12/2024

WEBSITE

cerenityseniorcare.org

HEADQUARTERS

SAINT PAUL, MN

SIZE

200 - 500

FOUNDED

2005

CEO

PETER SCHUNA

REVENUE

$50M - $200M

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About Cerenity Senior Care

Cerenity Senior Care is a leader in elder care services in the Twin Cities metro area. On our three unique campuses, we offer every level of care and housing options for aging adults including assisted and independent living; memory care, both assisted living and skilled nursing; transitional care and rehabilitation services; skilled nursing and hospice care; and adult day services. We strive to provide a welcoming, respectful and warm atmosphere for our residents, tenants and patients and their families. We also create a wide variety of programs and services that fit their physical, social an...d spiritual needs. In keeping with our faith heritage, we offer spiritual support to anyone who desires it. Each Cerenity campus offers spiritual services including mass, rosary, Bible study, nondenominational services and one-on-one pastoral care. Our Mission The Mission of Cerenity Senior Cares faith-based communities is to cultivate independence and dignity by empowering the people we serve through innovation, compassion and excellence. Our Core Values We strive to live these values as we serve those entrusted to our care. Hospitality. Creating a warm and welcoming community for residents, tenants, patients, families and employees. Respect. Treating everyone with dignity and reverence. Stewardship. Maintaining an environment that is ethical, fair, inclusive and responsible. Collaboration. Sharing ideas and best practices and capitalizing on our diversity. More
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