POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice the customer courtesy skills of See.Say.Smile to ensure our guests are afforded a remarkable experience. The Facilities Supervisor is also responsible for the successful operation and oversight of the Facilities-Maintenance employees on their shift to ensure the property is maintained to the highest possible standard. 

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

1. Ensure at all times operating principles are being adhered to:
   1. Clean – Keep all areas clean and pristine.
   2. Safe – Follow all safety policies and procedures.
   3. Friendly – Use customer courtesy skills of Company sponsored programs to provide superior guest service.
   4. Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
   5. Fantastic Value – Effectively manage and ensure an optimum value proposition for our patrons. 

1. Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resiliency when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members.

1. Responsible for assuring the Facilities Maintenance Department is in compliance with all state regulations, company policies and alcohol controls.

1. Adhere to regulatory, departmental and company policies in an ethical manner and require others to do the same.

1. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to define situations requiring the attention of supervisory personnel. Seek to resolve all situations in a manner that maintains positive guest relationships.

1. Maintains constant awareness of staffing levels monitoring attendance and taking necessary action through progressive disciplinary standards when necessary.

1. Responsible for interviewing, hiring and training to maintain adequate staffing.

1. Review and manage financial data for the Facilities Department including meeting and reviewing monthly budgets, reviewing P & L and department checkbook information with Department Manager on a weekly basis.

1. Monitors and maintains inventory of tools and supplies used in daily maintenance and in the construction of internal projects effectively reducing project and operational expenses. 

1. Maintain strong communication with venders and internal department managers.

1. Evaluate and research new technologies as a means of controlling departmental costs throughout the facilities department.

1. Oversees and assures high standards of guest service and works closely with other departments in this regard.

1. Responsible to the Facilities Manager for successful performance of assigned duties, ensures projects are completed in a timely and cost efficient manner.

1. Communicate with team members ensuring they receive guidance, resources, training and information for superior job performance in the design, development and construction of projects.

1. Ensures team members have a thorough understanding of ALL DEPARTMENT policies and procedures relating to proper tool usage, correct lifting techniques, confined space and lockout tag-out procedures.

1. Train and provide guidance to all maintenance staff on procedural aspects dealing with all department systems, their operation and maintenance.

1. Ensure team members have been trained on emergency procedures and what the departments roll is when dealing with a natural disaster or fire.

1. Responsible for creating, reviewing and approving disciplinary actions and positive recognitions. Promoting the opportunity for growth and development within the department and throughout the property as a whole.

1. Must be able to work a flexible schedule as required by business operations, including nights, weekends and holidays; shifts may change based on business needs.

1. Performs other duties as assigned.

ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Must be able to use all equipment associated with the position, including, but not limited to, computer keyboard, telephone, office equipment, Kronos, MMS, Data Stream, all Facilities hand and power tools, blueprints, forklift, man lifts, and company vehicles.
• Must be able to move effectively and efficiently around all areas of facility so as to be able to observe and inspect maintenance, housekeeping, grounds, and contractor work. 

Mental Demands: 

• Organizational skills
• Oral and written communication skills
• Problem solving skills
• Demonstrate initiative and be able to make progress on multiple assignments under time constraints
• Well-developed interpersonal skills 

Work Environment:

• Must be able to work in smoking environment with loud noise.
• Casino environment may be outdoors, wet areas and temperatures that may vary.
• Must be able to work in stairwells, elevators. 

MINIMUM QUALIFICATIONS:

Experience/Education:

• Experience/Education: Two to five years’ experience in the maintenance and cleaning of a large working facility or plant operation preferred. 
• Must have a sound technical understanding and experience with all housekeeping techniques and housekeeping tools.
• Sound technical understanding and experience with all building systems, maintenance trades, and tools.

Knowledge: 

• Basic computer skills and knowledge including the ability to process e-mail, complete data entry and generate word documents. 

Other:

• Must be able to obtain and maintain valid Level 2 Missouri Gaming license.
• Must hold a valid Commercial Driver’s license, Class C with passenger endorsement.
• Must be able to receive and maintain all required certification.
• Must complete all required company training.

The statements herein are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract of employment and are subject to change at any time due to reasonable accommodation, business demands or direction by management. I attest that I have read and understand the job description and am able to perform all the job responsibilities described herein. I will notify Human Resources should this change.

I have read and understand this job description. I am able to do this job with or without (circle one) accommodation. If this should change, I will notify my manager and Human Resources immediately and will work toward a solution.