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JOB SUMMARY:
The CSR position is primarily responsible duties to include offering administrative support across the organization. This position will coordinate front-desk activities, distributing correspondence and redirecting phone calls.
ESSENTIAL FUNCTIONS:
1. Answers calls politely; accurately identifies needs of caller and transfers to the appropriate staff within the organization.
2. Greets visitors, monitors lobby traffic; assists visitors with appointment check-in and making of additional appointments; alerts appropriate staff of visitors; accepts deliveries; opens and secures entry to the building, knowledge, and implementation of emergency procedures.
3. Maintains organized files; transfers older files to storage; purges expired files as directed so that records are maintained according to applicable regulations and information can be readily located, prepares documents for scanning, scans appropriate documents into Electronic Health Record (EHR).
4. Enters appropriate data in Electronic Health Record software including but not limited to client demographics, billing/pay source information, and other related data; maintains components of electronic schedule for clinical staff and utilizes electronic schedule for scheduling of client appointments.
5. Distributes interoffice and regular mail; processes mass mailing projects including stuffing and addressing envelops, affixing postage and delivery to the post office if needed; ensures that postage is available in the meter to meet the needs of the organization.
6. Replaces toner, adds paper, troubleshoots malfunctions and alerts appropriate individual of needs for supplies and/or repairs of copier and fax machine to insure continuous availability of functional equipment.
7. Types correspondence; creates forms and organizational charts; maintains lists and directories; formats and updates proposals, manuals, or reports, utilizes appropriate software for maintenance of appointment schedules. Activities satisfy the typing needs of clinical and administrative staff.
8. Responsible for completing competency-based workplace safety training as assigned by the agency.
9. Perform other duties as assigned
Full Time
$36k-46k (estimate)
03/11/2024
05/03/2024
cwcc.us
Casper, WY
50 - 100
The job skills required for Client Service Representative include CSR, Billing, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Representative positions, which can be used as a reference in future career path planning. As a Client Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Representative. You can explore the career advancement for a Client Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
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Promoting and maintain positive customer relations utilizing service excellence techniques.
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Client service representatives are responsible for taking care of users who have a hard time with some business element.
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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Have an understanding and reception to clients' needs and give proactive customer support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.
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A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
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Should have a proven customer support experience or experience as a client service representative.
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Learn to resolve problems and prevent client dissatisfaction.
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One year related experience required with customer service preferred.
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Step 3: View the best colleges and universities for Client Service Representative.