Central Valley Regional Center (CVRC) is a non-profit corporation, funded by the State of California to provide services to persons with developmental disabilities. At CVRC, our mission is to help individuals with intellectual and developmental disabilities, and children at risk, to reach their goals. With offices in Merced, Fresno, and Visalia, we support over 27,000 individuals with developmental disabilities in the Central Valley, including Mariposa, Madera, Fresno, Tulare, Merced, and Kings counties. We accomplish this by coordinating resources and collaborating with other agencies to develop the best services for Clients and families, valuing diversity, respecting individual rights and choices, and committing to excellence, honesty, and cost effectiveness in service delivery.

BENEFITS INCLUDE:

Non-Exempt Full Time

Starting Pay: $28.77– $34.35/hr.

POSITION OVERVIEW

As a Service Coordinator at CVRC, you will provide service coordination and advocacy services to individuals with developmental disabilities who are served by CVRC. Service Coordinators in the Early Start Unit will support individuals ages 0 – 2 years old, Early Childhood Service Coordinators will support individuals ages 3 – 5 years old, Transition Unit Service Coordinators will support individuals ages 6 – 22 years old, and Adult Unit Service Coordinators will support individuals ages 22 through the lifespan.

In this role, you will regularly exercise discretion and independent judgment in assessing the needs for services for the individuals we serve and assisting them in developing Individual Plans. As a Service Coordinator, you will ensure that the individuals we serve, and their families have access to services that will help them reach their goals and evaluate progress towards those goals. You will also monitor the overall health and safety of these individuals and serve as a liaison to facilities and monitor the quality of services provided.

ESSENTIAL FUNCTIONS

• Manages an assigned caseload of individuals either at risk for, or with developmental disabilities to provide service coordination and advocacy. Caseload sizes range by unit; 40 individuals for Early Start, 50 individuals for Early Childhood, 55 individuals for Transition, 62 individuals for Adult Unit.
• Assists the individuals we serve and their families in developing case plans consistent with State and Federal law and regulations and CVRC standards. Coordinates vendored services to assist the individuals with their developmental growth.
• Manages finances (for individuals 6 years and up), when CVRC is payee, in collaboration with Client Benefits Unit, to preserve and allocate resources to meet client’s needs and coordinates with 3^rd party payee when applicable.
• Prioritizes and responds to urgent needs of individuals and their families as required and appropriately documents activities, including Special Incident Reports (SIRs), medical, legal, financial concerns, and Rapid Response (for individuals ages 3 years and up).
• Provides person-centered advocacy services for the individuals we serve and assists them and their families in accessing and participating in public, generic and vendored services.
• Collaborates in person and consults with clinical services as individuals’ needs are identified. Attends clinical meetings as appropriate.
• Performs facility liaison duties in collaboration with the Federal Compliance Team, including unannounced, in-person visits to support individuals ages 6 years and up. 
• Executes responsibilities of Officer of the Day, including responding to individuals we serve and community inquiries, assessment, triage, problem solving, documentation and follow-through. 
• Identifies, coordinates, and provides information on community resources and services.
• Meets with the individuals we serve in the community, and in their homes as preferred by the family/individual on a regular basis.
• Conducts IPP meetings for assigned individuals ages 3 years and above on an annual/quarterly basis and completes IPP/Quarterly reports for each. For ages 0 – 2 years, conducts IFSP meetings on a quarterly basis and completes IFSP reports for each.
• Documents all case management activities for assigned individuals daily through Title 19 note. 
• Attends Individual Education Plan (IEP) meetings for individuals ages 0 - 22 as requested by parent/authorized representative and provides information on education advocacy.
• For individuals ages 0-22, works in collaboration with Department of Social Services (DSS), Child Protective Services (CPS) and other Systems of Care personnel for children in foster care.
• Supports effective and efficient business practice.
• Maintains positive business relationships, client confidentiality, good attendance, punctuality, and acts in accordance with all company policies and procedures.
• This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

MINIMUM QUALIFICATIONS

• Master’s Degree in social work, psychology, nursing, rehabilitation counseling or related field and one (1) year of exposure to individuals with developmental disabilities or direct case management experience -OR- Bachelor’s Degree in social work, psychology, nursing, or related field and two (2) years of exposure to individuals with developmental disabilities or direct case management experience.
• Advanced knowledge and understanding of developmental disabilities and related conditions faced by clients.
• Requires a high level of discretion and independent judgment.
• Ability to establish and maintain comfortable and effective relationships with others.
• Ability to communicate effectively, verbally and in writing.
• Ability to prioritize varied work assignments and complete documentation within required timelines.
• Ability to use computer and software for client documentation, client management information systems, e-mail, and other required computerized functions. 
• Knowledge of generic public resources and developmental disabilities desirable.
• Must demonstrate initiative, self-motivation, sound independent judgment, flexibility, strong interpersonal and excellent written and oral communication skills.
• Must have a valid CA driver’s license, reliable vehicle, and vehicle insurance.
• Must be willing and able to drive for work on a regular basis.

PREFERRED QUALIFICATIONS

• Knowledge of generic public resources and developmental disabilities desirable.
• Bilingual preferred.

TRAVEL REQUIREMENTS

• Must have the ability to travel within CVRC’s six-county-wide region as assigned or required. 

WORKING CONDITIONS

Professional office environment. Noise level in the office is low to moderate depending on area. Individual workspace assigned and varies from open cubicle to private office. 

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manual dexterity for typing on a computer keyboard. Specific vision abilities including close vision, distance vision, depth perception, and ability to adjust focus required to view computer monitor, read numbers and printed material. Mobility sufficient to reach, lift and transport files and other work material to work areas. Sitting for extended periods of time. Mobility sufficient to visit clients’ homes, community service provider’s sites, and public meetings.