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Central States/TeamCare is looking for new talent to join our growing organization!
About Us:Central States Health & Welfare and Pension Funds are two of the largest, multibillion dollar non-profit trust funds in the country. The Funds administer health and pension benefits to nearly one million Teamster members and participants with over 1,000 contributing employers to the Funds. Our building (constructed in 2019) is walking distance to the CTA Blue Line and close to O’Hare Airport.
The Operations Supervisor will coordinate and oversee daily activities, performance and operations for Benefit Specialists and Team leaders within the CustomerCare Center. The success of this position requires an understanding of Department Operations and how it relates to the entire organization. This position will work with supervisory and management teams to assure consistent application of expectations, advise specialists on contact handling, and handle contact escalations. The Operations Supervisor will foster a level of excellent customer service, first call resolution and provide support to CustomerCare Center staff.
The applicant will need to resolve escalated issues and assists with expedited requests from Team leaders or Benefits Specialists. Oversees and manages team: answers questions, helps with problem resolution, schedules and leads team meetings, communicates policy and procedures, monitors work performance to ensure minimum production standards are met. Coaches and mentors team, initiates and conducts meetings/discussions on work performance, individual development and quality on a regular basis; handles discipline. Follows Quality Program guidelines set by Management team for scheduling, scoring, coaching and quantity of contacts monitored. Writes and presents yearly appraisals for assigned team of Benefit Specialists and Team leaders. Consistently applies company personnel policies and department rules including compliance with HIPAA privacy standards and the collective bargaining agreement.
Participates in interviewing and hiring process for CustomerCare Center positions. Helps monitor daily call volumes to identify trends or fluctuation in call volume. Performs eligibility updates to external Prescription and Vision systems. Efficiently manages time to ensure timely completion of projects and assignments. As a backup to WFM Supervisor, manage timekeeping and attendance of team members daily. Assess and approve timecards on a weekly basis, by the deadline requested. Assist with department training; identify and create topic outlines; conduct training. Lead or participate in special projects as assigned by Management. Ongoing communication with other CustomerCare Center Management and other departments to assist in the overall workflow of Department Operations. Serve as backup to other Operations Supervisors.
Benefits Offered:
As a condition of employment, all new hires are required to provide documentation showing that they are up to date with COVID-19 vaccines, as defined by the Centers for Disease Control and Prevention (CDC).
Full Time
Durable Manufacturing
$59k-74k (estimate)
03/28/2024
03/26/2025
centralstatesfunds.org
Perryville, MO
200 - 500
Durable Manufacturing
The job skills required for Supervisor, Operations include Customer Service, Leadership, Scheduling, Team Management, Analytical Skills, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Supervisor, Operations. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Supervisor, Operations. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Supervisor, Operations positions, which can be used as a reference in future career path planning. As a Supervisor, Operations, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Supervisor, Operations. You can explore the career advancement for a Supervisor, Operations below and select your interested title to get hiring information.