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CABVI is seeking full-time a Shift Supervisor for the DOT to oversee call center operations with and without supervision of Call Center Manager.
Organize and supervise day-to-day operations and activities of a contact center team in order to achieve key performance goals.
Will be required in regular intervals to assist with the queue to provide outstanding customer service. Become proficient in handling inbound & outbound calls for assigned account / contract.
Support the building and developing of an effective and high-performance team.
KEY JOB ELEMENTS
provide positive, constructive feedback as required.
Devise possible improvements / solutions for continuous process improvements.
SUPERVISORY REPONSIBILIITES
Organize and supervise day-to-day operations and activities of a contact center team in order to achieve key performance goals.
Strong leadership and team building capabilities required.
COMMUNICATION SKILLS
Ability to clearly communicate concepts, processes and methods to a variety of audiences. Ability to read, analyze and interpret technical procedures and governmental regulations.
Ability to apply proper coaching techniques. Ability to effectively present information and respond to questions from groups of managers, clients, carriers and the general public.
COMPUTER / TECHNICAL SKILLS
Computer proficiency, including Microsoft Office Suite and Internet navigation. Must have excellent data entry and keyboarding skills.
Ability to gather, verify and conduct comparisons of carrier information. Must be willing to learn new technology.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be patient and empathetic. Must maintain a strict adherence to CABVI’s mission statement and core values.
PHYSICAL DEMANDS
Regularly required to speak and listen through a telephone / computer headset. Frequently required to use hands to manipulate, handle or feel objects or keyboard, and reach with hands and arms.
Frequently required to type or input information into a computer via keyboard. Occasionally required to stand, walk, and sit.
May occasionally lift and / or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
In-house position with minimal travel. Noise level is moderate to high. Occasionally exposed to mechanical parts.
EDUCATION and / or EXPERIENCE
A high school diploma or GED, one year experience in customer service and / or Call Center industry, or an equivalent combination of education and experience is required.
Previous supervisor or management experience is preferred.
$19.47 / hour
Last updated : 2024-04-23
Full Time
$68k-93k (estimate)
04/24/2024
07/31/2024
The job skills required for Call center supervisor include Call Center, Customer Service, Leadership, Coaching, Microsoft Office, Call Center Operations, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center supervisor. Select any job title you are interested in and start to search job requirements.
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