Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. If you have excellent communication skills and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Communicate with customers via phone, email, and chat to address their questions, concerns, and inquiries - Provide accurate and timely information about our products and services - Upsell products and services to customers when appropriate - Analyze customer needs and recommend suitable solutions - Process orders, returns, and exchanges efficiently and accurately - Perform data entry tasks to update customer information in the system - Make outbound calls to follow up with customers or resolve any issues - Collaborate with other team members to ensure a seamless customer experience - Maintain a high level of professionalism and empathy when interacting with customers Qualifications: - Excellent verbal and written communication skills in English - Strong problem-solving abilities and attention to detail - Previous experience in customer service or sales is preferred - Proficiency in data entry and computer skills - Bilingual in Spanish is a plus Benefits: - Competitive salary based on experience - Comprehensive training program provided - Opportunities for career advancement within the company If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply for this position. Please submit your resume highlighting your relevant experience.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Alexander, AR 72002 (Required)

Work Location: In person