Social Enterprise Manager
Rochester, NYC

The Opportunity

CEO is hiring a Social Enterprise Manager who will be responsible for overseeing and ensuring the success of daily operations of CEO’s transitional work crews/sites (the centerpiece of CEO’s model).

Each of our participants work as a part of a transitional work crew to gain experience and income while concurrently working with CEO’s vocational staff to identify and secure long-term employment. CEO operates 125 work crews across our national network that provide valuable labor and maintenance services to our customers which are predominantly public sector agencies.

Reporting to the Site Director, the Social Enterprise Manager will provide performance oversight and support to Site Supervisors in the office. They will train and coach Site Supervisors to be effective leaders and mentors, coordinate with Fleet Management to maintain tools and equipment, coordinate with Talent and HR to ensure that all positions are filled with qualified Site Supervisors, oversee all administrative paperwork for crew contracts and invoicing, and assist Site Directors and transitional work crew customers in maintaining quality crews.

Who We Are

The provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually.

Who You Are

• You have experience leading and supporting diverse, high-performing teams to effectively serve customers and achieve program outcomes through coaching, training, and development
• You’ve demonstrated dedication to and feel personally responsible for achieving personal, team and organizational goals through time management, data analysis, focused communications and teamwork, and continuous learning
• You’re able to adhere to organizational structures and processes to ensure safety and team production of consistently strong work products that meet customer needs
• You’re able to identify and anticipate problems, analyze problems, identify potential solutions, and decide on and implement a course of action (you’re also able to coach others to do the same)
• You build rapport and collaborate with colleagues and external partners, maintaining a network of resources that support your work
• You work effectively under pressure and at a sustained pace, managing to partner expectations while maintaining focus on objectives despite setbacks or opposition
• You’re a strong communicator, able to adapt and tailor your communication style to meet the needs of and influence varying constituents
• You have a valid driver’s license and reliable vehicle, as well as the ability to work flexible shifts (sometimes including weekends)

Major Responsibilities 

Key responsibilities of the Social Enterprise Manager include but are not limited to:

• Manages Site Supervisors, supporting them as they lead their work crews and as they navigate and resolve challenges that arise at the work sites
• Administers and oversees work assignments, ensuring assignments are completed in a timely manner and with quality
• Monitors job performance and productivity of staff and crew members, course correcting when needed
• Serves as a liaison between CEO and worksite partners/customers
• Serves as a liaison between CEO’s participant scheduling department, job coaches, and other CEO staff
• Notifies CEO offices immediately in cases of emergency; keeps open and constant line of communication open with the Site Director and/or other appropriate team members
• Monitors working conditions for hazards, referring routinely to CEO’s Health & Safety manual
• Ensures crews are using appropriate methods or materials that keep team members and passersby safe from harm
• Performs other job-related duties and responsibilities that will be assigned from time to time

Compensation and Benefits

The salary range for this position is $57,600-$61,000 annually. We also offer a comprehensive benefits package, including medical and dental coverage, paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We're a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff. CEO is also dedicated to ongoing staff development and training, including regular training opportunities in Motivational Interviewing (MI). MI is one evidence-based skill that reentry and human service professionals can utilize when supporting participants to achieve their goals.

The Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. Our commitment to being an anti-racism organization that is inclusive across all identities and experiences drives us forward every day. We exist to create greater opportunities for people who face multiple barriers to personal and professional success, and we’re passionate about being agents of change who promote diversity, equity, inclusion, and access to opportunities for all.

People who are justice-involved, people of color, people who identify as LGBTQ , and people with disabilities are highly encouraged to apply for vacant positions at all levels. CEO’s commitment to DEI aligns with the CROWN Act, creating an open space where our employees can present as their true authentic selves. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.

Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.