Summary :

The Center is looking for a compassionate and professional Support Staff member. Support Staff is the first point of contact for patients at the Torrey Building location so professionalism and excellent customer service skills are a must.

Support staff registers patients for intakes and walk-in assessments. They verify patient insurance benefits and navigate MNSure applications as needed.

Support staff collaborates with a multidisciplinary team and must be able to adapt to changes in their work functions and environment.

Primary Responsibilities :

• Patient services :
• Register patients
• Assist patients with paperwork
• Answer patient questions and help ensure the highest quality of customer service
• Assist patients with MNSure Applications as needed.
• Verify insurance benefits
• Soft Skills :
• Answer phones and transfer calls to the appropriate staff member needed.
• Customer-oriented communication skills
• Receive and process cash and credit card payments for services rendered
• Patient Records :
• Maintain patient record confidentially in a manner set forth by policy and procedure.
• Upload incoming patient records into the patient's EHR.
• Respond to records request accurately, effectively and in a timely manner.
• Collaborate with multidisciplinary team
• Excellent organizational and multitasking skills
• Perform other duties as assigned.

Qualifications :

• Must be 18 years of age or older.
• Must have a high school diploma or general education diploma (GED).
• Must pass background studies conducted by the Minnesota Department of Human Services.
• Must have current CPR and First Aid certification or obtain it before direct patient contact.
• Preferred one year of experience as a Receptionist or Administrative Assistant;
• Preferred knowledge of HIPAA & patient confidentiality laws.
• Knowledge of Electronic Health Records Systems.
• Experience working with Medical Insurance / Benefits / MNSURE.
• Within 60 days of hire must become MNSURE Certified.

Our Benefits

• Health, Dental, & Vision Insurance
• 401K (Up-to 8% employer contribution)
• Paid Time Off & Development Time
• 10 Paid Holidays
• Short- & Long-Term Disability (No-cost)
• Accident & Critical Illness Insurance
• Life Insurance
• On-the-Job Training
• Tuition Assistance Programs
• Employee Assistance Program (EAP)
• HSA Eligible Health Plans
• Family and Medical Leave
• Bereavement, Jury Duty, and Military Leave

We prefer to promote internally and promote opportunities for development.

The Center for Alcohol & Drug Treatment completes background checks in compliance with Minnesota Department of Human Services.

We must conduct a background for employment within the Center. We do work with applicants on submitting paperwork for reconsiderations and variances if their background requires it.

Job Posted by ApplicantPro

Last updated : 2024-05-07