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GENERAL DESCRIPTION OF POSITION
The Teller Supervisor ensures that the teller area is managed in an efficient and effective manner and that transactions are conducted with speed and accuracy while meeting or exceeding service quality standards.
The Teller Supervisor leads by example by exhibiting strong, quality customer care and a sales minded attitude.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Lift coin bags up to 50lbs.
2. The ability to work in a constant state of alertness and in a safe manner.
3. Assigns work duties and work schedules to tellers.
4. Monitors cash limits in teller stations and branch and makes appropriate shipment decisions.
5. Provides approval on other teller's transactions.
6. Monitors and reports various activity for the branch; teller outages, transactions as assigned.
7. Review timecards and track absences and tardiness and communicate to supervisor.
8. Provides guidance to tellers relating to operational and auditing policies and procedures.
9. Participate in goal setting and attaining established goals.
10. Identify and provide staff training.
11. Coach staff to cross sell bank products and services.
12. Assists tellers in resolving service problems, complex inquiries and other customer issues.
13. Perform all duties of a Sr. Teller.
14. Serves as back up for CSR as required.
15. Completes all required monthly audit reports and ensures compliance.
16. Completes required BSA / AML training and other required compliance training as assigned.
17. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and / or on the job education in a specific skill area; data processing, clerical / administrative, equipment operation, etc, plus 2 years related experience and / or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.
CRITICAL THINKING SKILLS
Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Some outside banking related courses
SOFTWARE SKILLS REQUIRED
Basic : 10-Key, Payroll Systems, Spreadsheet, Word Processing / Typing
WORKING CONDITIONS
Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking;
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
regularly lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
Not indicated.
Last updated : 2024-03-22
Full Time
Lending & Credit
$30k-36k (estimate)
03/23/2024
06/20/2024
my100bank.com
HIGHLAND, AR
1,000 - 3,000
1999
BOB EVINS
$500M - $1B
Lending & Credit
Centennial Bank, a Home BancShares Company, is a customer focused bank that provides a broad range of commercial and retail banking and related financial services to businesses, investors, individuals and municipalities. We have locations in Arkansas, Florida, Alabama, and New York. Member FDIC. Equal Housing Lender. Member FDIC Equal Housing Lender
The job skills required for Teller include Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Teller. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Teller. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Teller positions, which can be used as a reference in future career path planning. As a Teller, it can be promoted into senior positions as a Teller III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Teller. You can explore the career advancement for a Teller below and select your interested title to get hiring information.