Office Support/Production Support

Accounts Receivable/Production Scheduling Department

Job Description

The Office Support is responsible for general accounting duties as assigned which includes, assisting in accounts payable, and handling receivables for certain customer accounts. The position consists of a variety of financial, clerical, and administrative duties including, but taking phone-in orders in a high call volume office, data entry and resolving routine problems.

This position will also provide production support to the scheduling staff by stepping in as a backup during vacations and sick days. There are two scheduling positions that the Production Support must learn: coordinating production for national distribution and for local route deliveries. Production coordinators are responsible for tracking orders, forecasting, production scheduling and coordinating deliveries and inventory.

Responsibilities and Duties

• Provides consistent, professional, courteous, and high-quality customer service
• Maintain and reconcile daily settlement reports
• Assist in resolving customer inquiries regarding orders, invoicing, and payment process
• Accurate entries in QuickBooks for payments
• Assist in filing and organizing/categorizing accounts for payment
• Perform accounts receivable reconciliation as assigned
• Answer company phones and input accurate customer orders in high call volume office

Production Duties

• Carry out planning and coordination of production schedules
• Enter daily orders in order entry-system
• Coordinate and set production plans daily
• Work with management to prioritize shipments to meet all customer needs

Qualifications

• Excellent organizational Skills
• Excellent accounting and Data Entry Skills
• Knowledge of QuickBooks
• Familiarity with ERP software a plus
• Knowledge of DSD operations and distribution a plus
• Background in customer service
• Ability to accurately process numerical data
• Problem-solving attitude
• Confidentiality
• Excellent verbal and written communication skills

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Retirement plan

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person