POSITION

Microsoft D365 L2 Production support

Pittsburgh, PA (Hybrid)

Long Term Contract

The associate will be responsible for providing Level 2 production support.

3-6 years of application support experience.

Proficient in Linux, and Windows platforms

Proficient in RMDBS and no SQL databases

Preferred Support experience with the Microsoft Dynamics 365 platform

Exposure to Azure production support

Knowledge of monitoring tools such as AppDynamics, Splunk, Prometheus

Strong written and oral communication skills.

Responsibilities include :

- Incident and problem management.

- Cross-functional management to ensure tasks are completed on time.

- vulnerability management. Ensure vulnerabilities are reported and remediated on time.

- Release management. Support release planning, implementation, and post-production support

- Monitoring. Ensure production applications are fully instrumented with monitoring and proactive alerting.

- Incident Management. Ensure incidents are managed across teams, communicated, and resolved by SLA.

Thanks and regards,

Shilpi
Upstream Global Services
Phone: