Description

Software Support Engineer

Location: Central Office

Reports To: IT & Data Director

Summary of Role

Manage and support the portfolio of enterprise software applications, services, and platforms in use across Celebration Church and its campuses and entities

Position Status & Schedule

• Exempt, Salary
• Full-time (40 hours)
• Sunday through Thursday: hours dependent on events scheduled; may include weekends and evenings
• Christmas, Easter, and Dream Team Appreciation service dates and times are blackout days for time off. Other events may be required outside of your regular schedule; we will inform you in advance of these requirements

Essential Functions & Responsibilities

• Design and manage On-Prem enterprise software and platforms
• Manage and maintain Microsoft Office and Mac licenses
• Active directory and Office 365 admiinistration
• SaaS applications configuration and support
• Primary point of contact for all software troubleshooting and support
• Coordinate events and troubleshoot with vendors for SaaS and local systems
• Manage vendor relationship and support contracts for deployed software.
• Identify church requirements and work to create and maintain software infrastructures
• Work with ministries to identify new software needs and configurations, proposing solutions to IT & Data Director for approvals, planning and implementation
• Maintain updated documentation to serve as a single source of truth for platform management, including information on licensing, configuration, vendors, SLAs/support, set ups, etc.
• Assist with helpdesk support items, as applicable and assigned
• Backup Admin for on-premise storage systems and VMs
• Maintain and review applicable portions of departmental budget
• Utilize purchasing processes for approval, ordering, and payment of services and items
• Assist with accurate and timely upkeep of expense reports

Requirements

• Mature Christian who (will) call(s) Celebration Church home and supports its’ culture, vision, and values
• Unwavering commitment to place Christ first in all you do
• Desire to ensure people are known, loved, and celebrated
• Continually seeking growth with Christ and encouraging others to do the same
• Passion for excellence, always looking to improve
• Deep understanding of the value of being part of a family that is unified for a greater cause
• Must have completed all steps of Connection Point within 60 days of hire
• Must be willing to work outside normal office hours for events and IT support needs

Competencies

• Understanding of the role of technology in supporting church vision and operations
• Extensive knowledge and experience troubleshooting and maintaining SaaS and On-Prem software
• High proficiency in MacOSX and Office365 environments
• Experience supporting Mac, Mobile, and Windows
• Knowledge of technology, protocols, and security related to application configuration and maintenance
• Strong interpersonal & communications skills and teamwork abilities
• Outstanding analytical and problem-solving abilities
• Excellent time and project management abilities
• Maintain a strong currency of knowledge on current industry trends and issues, making recommendations on impact or use within Celebration Church environment
• Experienced with basic project or work management software (i.e., Monday.com, etc.)
• Love for people that involves recruiting and training a Dream Team (volunteers).

• Willingness to work occasionally outside normal business hours

Education & Experience

• Minimum 5 years exp. managing SaaS and On-Prem software
• 5 years exp. providing customer troubleshooting and support of software applications
• Prior experience managing software licenses
• Microsoft Office Suite including Office365, SharePoint
• Azure Cloud experience required (includes Virtual Data Center, SSO/MFA, Cloud Infrastructure, Active Directory)
• VM and Storage knowledge is preferred
• Previous experience managing SaaS and On-Prem software inside of a large church preferred

Work Environment & Physical Demands

• Must be able to remain in a stationary position 50% of the time.
• Must be able to occasionally move about inside the office and Church facility.
• Must be able to position self to maintain supplies and equipment on lower shelves and in closets.
• Often move supplies and equipment weighing up to 40 pounds
• Constantly work in an open office environment
• Ability to work outside in various climates and temperatures

Other Information

Celebration Churchis an equal employment opportunity employer to the extent required by law applicableto religious institutions.Thisjobdescription is not inclusive and often includes other responsibilities. Duties, responsibilities, and activities may change and/or new ones assigned at any time with or without notice.

Qualifications