• Provide CRM administration and operational support including user and security management, hierarchies, roles, data management, and report creation as necessary
• Support Veeva CRM projects comprised of internal stakeholders and external partners
• Contribute to the configuration, design, and functionality of the Veeva CRM functions
• Provide support to the Veeva CRM platform including page layouts, custom objects, validation rules, permission sets, sampling program, closed loop marketing, and approved emails
• Support operational and enhancement requests
• Build understanding of the territory alignment and targeting process
• Support the development of necessary documentation for IT solutions projects (e.g. technical requirements, data flow diagrams, etc.)
• Contribute to process improvements and system efficiencies
• Build strong partnerships and relationships, across the organization and externally, that lead to the highest levels of collaboration and effectiveness
• Work closely with vendors on assigned projects, to meet deliverables in a timely and quality manner

• At least 18mths experience configuring, administering, and managing Veeva Commercial Suite and associated modules
• Hands-on Admin experience with Veeva CRM and Veeva Vault
• Experience in troubleshooting and resolving issues
• Strong working knowledge of Commercial IT processes, data, and systems is desired
• SQL experience is preferred
• Understanding of Master Data Management concepts is desired
• Experience with the pharmaceutical regulations of the EU (GDPR, etc) is a plus
• Ability to build business acumen to understand the value of business capabilities enabled by IT, interdependencies and major risks
• Good communication, facilitation and organization skills
• Ability to develop strong and collaborative relationships with people at all levels within different functions

• Highly aware of how their actions impacts others, drive to self-develop, and strong desire to excel
• Bachelor degree in business, computer science, or related degree
• Demonstrates and models the Client values:
• Focus on delivering solutions that helps patients
• Direct and honest in communication and feedback
• Demonstrates consistency between words and actions
• Develops and sustains cooperative productive partnerships
• Demonstrates passion for the job, organization, and company
• Demonstrates strong accountability for results, performance, standards, and continuous improvement
• Open to new approaches and embraces change

• Bachelor’s degree

• Occasional mobility within office environment.
• Routinely sitting for extended periods of time.
• Constantly operating a computer, printer, telephone and other similar office machinery.

• An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!
• Apply today to learn more and be part of our Growth story.

Department: Scout
This is a full time position