Description

Primary Function: Able to perform in all Member Service areas of the Credit Union, including but not limited

to: New Accounts, Lending, Reception Desk, and Teller Line

Duties and Responsibilities:

· Have a broad knowledge of Credit Union services and policies and the ability to answer inquiries of a general nature. Responsible for staying current on all products and services offered by the credit union and being proactive in offering these products and services when applicable.

· Accept and process various financial transactions for members and businesses by phone, mail, or in person. Transactions include but are not limited to deposits, withdrawals, loan payments, money orders, certified checks, bond redemption, postage stamps, wire transfers, and safe deposit boxes.

· Process currency transaction reports (CTR) and recommend suspicious activity reports (SAR) to the security officer.

· Balance own teller cash, checks, and miscellaneous items. Find and recommend corrections in out-of-balance situations.

· Maintain ATM; balance, replenish cash, process deposits. Ensure the ATM is stocked with deposit envelopes and receipt paper.

· Become and remain a Notary Public.

· Have intermediate knowledge to open the following accounts; shares, share draft, sub-shares, youth accounts, sole proprietor accounts, certificate accounts (excluding IRA)

· Have intermediate knowledge to explain the procedure of the draft account with regards to stop payments, non-sufficient funds for both checks and card transactions, overdraft protection, and overdraft privilege.

· Have basic knowledge of opening business accounts, trust accounts, and traditional and Roth IRAs.

· Have basic knowledge of processing distributions, contributions, rollovers, and transfers on both traditional and Roth IRAs.

· Have basic knowledge and ability to explain share insurance.

· Process transactions using remote signature.

· Assist members with digital banking including but not limited to resetting passwords, unlocking accounts, and walking members through the enrollment process.

· Have intermediate knowledge to process MasterCard and signature loan applications. Offer and enroll applicants in any voluntary debt protection products available to the loan. Perform credit checks as required and forward completed applications to the loan officer for approval. Process adverse and subsequent actions.

· Have intermediate knowledge to discuss and process visa debit card disputes, ACH disputes, stop pay for checks, teller checks, and ACH, and receive death claim information.

· Have basic knowledge to discuss and process all collateral loans, including titling paperwork, and to process all other types of non-collateral loans.

· Have basic knowledge of available commercial loans.

· Complete required and recommended educational courses; Follow all rules and regulations as applicable to job function, including but not limited to the Bank Secrecy Act.

· All other duties as assigned

Requirements

Suggested Qualifications:

1. Pleasant personality a must
2. High school graduate required, some college desired
3. One years financial experience a plus
4. Loan experience a plus
5. General office experience
6. Excellent computer and internet skills
7. Excellent organizational skills
8. Strong skill in business letter writing
9. Ability to interact comfortably with co-workers, members, and management

Physical Requirements:

1. Visual acuity. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; extensive reading on a computer monitor
2. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, either in person or on the phone.
3. Light work. Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
4. Body motions: Standing, walking lifting stooping, kneeling, crouching, bending, crawling. Pushing and pulling.
5. Fingers and hands: Grasping, picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm. Making substantial repetitive movements (motions) of the wrists, hands, and/or fingers