Description

Job Summary:

The Hospitality Associate cares for the needs of grieving families during visitations, greets and welcomes visitors who have come to pay tribute, answers questions, and provides direction as needed.

Duties/Responsibilities:

• Follows instructions from the Funeral Director on the best way to serve a family at a visitation.
• Assists the funeral director in setting up the visitation room and ensuring coffee and water are available for the family.
• Receives and arranges flowers in a neat and orderly fashion with family flowers closest to caskets.
• Makes sure cards are viewable for families to see.
• Takes photos of floral tributes/memorial gifts and the card attached to them in the manner outlined in the Floral Tributes Book instruction document. Informs families about flower procedures.
• Stands while warmly greeting visitors, handing out service folders, and directing them to the visitation room.
• Thanks to guests for visiting Cedar Memorial and supporting the grieving family. 
• Restocks the area in the family lounge as needed and at the end of the evening.
• Complete the flower/gift log directing where they should be delivered. 
• Straightens visitation room and family lounge, disposing of garbage.
• Place tribute cards and memorial donations into the family bag and place the bag in the secure location indicated by the funeral director.
• If last to leave the building, follow security guidelines by locking the facility and setting an alarm.
• Attends Hospitality meetings when scheduled.
• Follows safety policies and procedures.
• Fills in for Family Center Host/Host for receptions if needed.

Required Skills/Abilities:

• Excellent verbal and written communication skills. 
• Excellent customer service skills.
• Organized with attention to detail.
• Ability to work collaboratively as a member of a team. 
• Knowledge of Microsoft Office Suite

Education and Experience:

• High School diploma or equivalent required.
• Previous experience working in customer service or hospitality is required. 

Physical Requirements:

• Prolonged periods of standing.
• Must be able to lift up to 35 pounds at times and 5 pounds of force frequently. 
• Stooping
• Reaching
• Walking
• Keyboarding
• Hearing
• Standing
• Talking
• Repetitive Motions

Requirements

Required Skills/Abilities: 

Excellent verbal and written communication skills. 

Excellent customer service skills.

Organized with attention to detail.

Ability to work collaboratively as a member of a team. 

Knowledge of Microsoft Office Suite

Education and Experience: 

High School diploma or equivalent required.

Previous experience working in customer service or hospitality is required. 

Physical Requirements: 

Prolonged periods of standing.

Must be able to lift up to 35 pounds at times and 5 pounds of force frequently. 

Stooping

Reaching

Walking

Keyboarding

Hearing

Standing

Talking

Repetitive Motions