Description

Job Summary:

The Flower Shop Assistant provides exceptional customer service to families and customers. The Flower Shop Assistant should show customers appropriate empathy for those experiencing difficult life events, with a calm demeanor suitable for the occasion.

Duties/Responsibilities:

• Provides exceptional customer service to families and customers that select The Flower Shop at Cedar Memorial Park.
• Answering phone calls and handling the needs of callers or transferring calls to the appropriate Associate for assistance.
• Answers questions about merchandise and retrieves merchandise as needed from sales floor, stock room, or other inventory locations. Restocks merchandise as directed.
• Utilizes the point-of-sale system to record orders and process payments.
• Assists with stocking, organizing, and storage of live, cut, dried, and artificial floral materials and related decorations. Assist with pricing items as directed by Management.
• Uses appropriate mechanics in floral design work, ensuring quality and integrity of the design and materials for delivery.
• Assists in selecting appropriate materials for both live and artificial arrangements.
• Assists in the daily maintenance and cleaning of the shop, workroom, cooler, and equipment as directed. 
• With training, the placement of floral tributes at Cedar Memorial Park Cemetery is provided.
• As needed, provides delivery of floral arrangements in a company vehicle.
• Performs other duties as requested.
• Follows safety policies and procedures.

Requirements

• Excellent organizational skills. 
• Effective communication skills. 
• Exceptional customer service skills. 
• Detail-oriented.

Education and Experience:

• High school diploma or equivalent. 
• One or more years of experience in a retail environment is required. 
• Valid driver's license and clean driving record. Must be insurable under Cedar Memorial’s policy. 

Physical Requirements:

• Must be able to lift up to 40 pounds of force and up to 10 pounds of force regularly. 
• Walking
• Standing
• Stooping
• Reaching 
• Grabbing
• Crouching
• Pulling
• Kneeling
• Repetitive motions
• Use of ladder or safety equipment
• Occasional exposure to environmental conditions.