Cedar Bus Company LLC Embark on a rewarding career journey with us – a company proudly recognized as one of the Great Places to Work in 2023-2024! The Operations Manager is responsible for overseeing customer transportation contracts in a manner that meets both the client and company needs, including overseeing the daily activities of drivers and bus aides, dispatching routes, and acting as the point of contact with regard to communicating routing changes, environmental conditions, and fleet updates. This position will also support the management aspects of contract supervision, including personnel management, safety/training, overseeing work activities, supporting Health and Safety documentation and implementation, as well as communication with customers, and others. In addition, the Operations Manager is responsible for adhering to corporate policies, establishing contract supervision goals, and acting as a role model for other employees to ensure all procedures are followed as required. The position follows a typical work week, but it is anticipated that the Operations Manager may work longer than 40 hours as the position is one of a professional nature where accomplishment and execution take precedent over specific hours. Working Conditions: Normal office environment, spending approximately 20% of the time as a driver, subject to change based on company needs. Travel includes but is not limited to visits to other Cedar Bus locations, meetings with Cedar Bus customers, organizational partners and clients. Duties and Responsibilities: Maintain a safe work environment, using all Cedar Bus procedure and resources. Primary point of contact and communication to program managers and house managers. Establish and grow strong, long-term relationships with customers by providing best-in-class service. Ensure trips are completed daily in routing box. Open/Close the building by performing all necessary tasks to launch the routes, dispatch, and close out the day. Schedule trips throughout the day. Investigate accidents and injuries, and prepare reports of findings. Oversee incident reports and communication with Program. Compile required reporting (monthly/quarterly/annual) for customers. Monitor 19a compliance of drivers. Communicate PM's and repairs with the shop and Base Manager. Accountable for providing general supervision & development of all employees. Monitor employees' work levels and review work performance Maintain written and oral communications with management, drivers, monitors and customers Manage weekly schedule for drivers & monitors. Send reports daily. Drive or serve as monitor as needed. All other job duties as assigned by Director of Operations, Base Manager, and/or his or her designee Protect company assets. Essential Skills, Abilities and Experience: Management skills and experience Operations and logistics experience and understanding Organization skills Good communication skills Proficiency in MS Outlook, Word, Power Point, Excel, and web-savvy Leadership ability Conduct themselves in a professional manner Dispatching ability Valued but not required Skills and Experience: Applicable transportation industry experience First Aid qualified Possible relocation may be required based on business requirements Qualifications: Minimum of 2 years supervisory experience Computer experience required, creating spreadsheets and reports using Microsoft Software Programs English language required Valid driver’s license, CDL preferred Experience: Operations managerment: 2 years (Preferred The Cedar Bus Company is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status. Job Type: Full-time Pay: $60,000.00 per year Over the past 15 years, our commitment to quality and focus on innovation has allowed us to develop into the largest non-emergency health and human services transporter in New York State. We approach transportation with the understanding that collaboration is crucial to creating a better care delivery model. As an organization, we take great pride in providing individuals with disabilities access to various places in our community through transportation services. Beacon Mobility is a family of transportation companies committed to serving the diverse needs of our customers. Experienced, compassionate, and dedicated, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple – MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 100 years of experience, Beacon Mobility operations can be found in 22 states, our 15,000 employees providing Paratransit, School Bus, Special Education, Non-Emergency Medical, and Alternative Student Transportation to special populations in more than 1,500 communities.