Are you ready to apply cutting-edge technologies to solve real world problems? Do you thrive in an environment where people leverage technology and processes to build innovative and sustainable solutions? You might just be a perfect fit for the CDO team. Since 1995, CDO Technologies has delivered the best solutions for unique business problems in the commercial and federal sectors ranging from Asset Management to IT Services. CDO employees demonstrate integrity, embrace teamwork, and embody a Can Do attitude in the delivery of superior customer service.

Position Summary:

This position supports both CDO and CDO's MSP clients in the commercial sector. Responsibilities vary depending upon the customer and as such requires a person with initiative and a focus on customer service. Position administers and maintains corporate systems and networking for both internal and external customers. In addition, this position will help manage endpoints and other related hardware and software support activities in a corporate environment for internal and external customers. Most work is completed during regular business hours. Availability to be on call and work outside of normal duty hours as customers may require emergency assistance. Some travel may be required to support commercial customers.

Responsibilities Include:

• Perform ongoing maintenance, fine tuning, hardware upgrades, and resource optimization on Windows Servers, SANs, and related infrastructure components.

• Support and maintain all virtualization technologies including Hyper-V and cloud infrastructures.
• Troubleshooting, maintaining, and documenting infrastructure components (backup systems, SANs, NAS, and networking equipment).
• Install new software releases, system upgrades and patches. Evaluate and install patches or solve software-related problems for 3^rd party software.
• Design and implement highly available hardware and software solutions across multiple infrastructure components.
• Document and maintain infrastructure components and asset management.
• Maintain, troubleshoot, and support Microsoft infrastructure components including, print services, AD, DNS, ADCS, AD Connect, Azure AD, Intune, Exchange Cloud Environments.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes, or cloud archive systems.
• Organize, install, and support computer systems, including Local Area Networks (LANs), Wide Area Networks (WANs), network segments, intranets, and other data communication systems.
• Handle daily administration of servers and server-based services and test functions with end users to ensure stability and usability.
• Manage routers, switches, VLANs, and other items, as required.
• Perform basic troubleshooting and service of office printers, both local and networked.
• Asist Helpdesk technicians and Field Support technicians with reported customer issues.
• Consistently provide excellent customer service.
• Communicate to the customer the status of technical service assistance and establish a service level expectation with them.
• Thoroughly document incident descriptions, activities, and resolutions in the ticketing system.
• Mentor and/or guide members of the IT staff to follow best practices and standards.
• Take ownership of issues and follow through to resolution.

Minimum Requirements:

• 5 years hands-on experience administering and supporting Windows server systems, MS Exchange, and Windows Operating Systems.
• Demonstrated experience implementing and administering virtualization products including Hyper-V environments.
• 2 years of experience in cloud computing including migration, installation, and administration.
• Demonstrated experience implementing and administering complex network environments.

• Experience with or demonstrated knowledge of backup systems.

• Experience with or demonstrated knowledge of access points, switches, routers, and firewalls.
• Experience with spam-web filter appliances and cloud email Security.

• Hands-on technology support experience including desktop, laptop, mobile devices, printer, and peripherals, in a corporate environment.

• Ability to work independently or with minimal supervision.
• Skilled in taking the initiative and being proactive in administering CDO's and CDO's MSP Clients infrastructure.
• Skilled in effectively targeting the right type of communication to the appropriate audiences.
• Skilled in implementing standards, best practices, processes, and procedures across all technology stacks.
• Ability to effectively manage time and solve complex problems.
• Must be able to lift 50 pounds, climb a ladder, install equipment, work in small and/or confined spaces, and bend down and work under desks.

Preferred Requirements:

• Security certification.
• Secret security clearance.
• Associate degree in an IT related field with 7 years hands-on experience.
• Experience with configuring and supporting Cisco's Meraki product line.
• Experience with Veeam Backup and Replication software.
• Experience with Endpoint Enterprise Security product lines.
• Experience with implementing MFA, Encryption Standards, and Certificate Services.
• Experience working with clustered environments and network load balancing/failover.
• Experience with Cisco's IOS and ability to stand up/support Cisco networking equipment.
• Experience with all Microsoft 365 Admin Centers.

What can a CDO employee expect?

At CDO Technologies, we believe in taking care of our employees with a comprehensive benefits package. Our health and welfare benefits include two medical plan options along with a LiveHealth program to see a doctor online anytime day or night. CDO offers dental, vision, and a Flexible Spending Account for medical or childcare. Employees may also enroll in a 401(k) plan with their first paycheck. Full-time employees also receive company paid short- and long-term disability and life insurance. We also provide tuition reimbursement, professional development, and certification reimbursements. Finally, CDO also offers employees a generous leave program including paid holidays, vacation, and sick leave.

CDO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.